Questions & Answers

Q: QuestionHow bright can the screen get?

Asked 5 years ago by KiwiPeck.

Q: QuestionDoes it have a light up keyboard?

Asked 5 years ago by Mandie.

• A:Answer Thank you for asking! No, Surface Laptop Go does not have a backlit keyboard.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs the Microsoft Office 365 included in the system?

Asked 5 years ago by Aner.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum

• A:Answer Microsoft 365 is not included with Surface Laptop Go, but is available as a separate purchase.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs the ssd upgradable just like the surface laptop 3? Also does the surface laptop go have a fabless design?

Asked 5 years ago by Invader.

• A:Answer Thank you for your question. Surface Laptop Go uses a fanless design and the SSD is not upgradeable.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionAm I able to install more RAM into this laptop on my own?

Asked 5 years ago by Jim.

• A:Answer No, RAM on Surface Laptop Go cannot be expanded.

  Answered 2 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs this compatible with the Zoom platform?

Asked 5 years ago by Disappointed.

• A:Answer Thank you for asking! While Zoom will run on Surface Laptop Go, you may have to switch the installed version of Windows 10 out of S mode in order to install and run the Zoom application.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes this have a backlit keyboard?

Asked 5 years ago by gerrym53.

• A:Answer Thank you for your question. No, Surface Laptop Go does not have a backlit keyboard.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDoes Best Buy have student pricing for this product?

Asked 5 years ago by Jim.

• A:Answer For information about Student Deals at Best Buy, please go here: https://www.bestbuy.com/site/back-to-school/college-student-deals/pcmcat276200050000.c?id=pcmcat276200050000

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questiondoes this include bluetooth

Asked 5 years ago by scal.

• A:Answer Yes, Surface Laptop Go has built-in Bluetooth support.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan you switch out of S mode on Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

• A:Answer You can switch out of S mode easily at any time through the Microsoft Store within Windows. There is no charge for switching the mode. The switch is one-way; if you make the switch, you won't be able to go back to S mode.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat version of Windows does Surface Laptop Go ship with?

Asked 5 years ago by BestBuyCustomer.

• A:Answer Surface Laptop Go for consumers comes with Windows 10 Home in S mode to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Silas for Business.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat version of Windows does Surface Laptop Go ship with?

Asked 5 years ago by BestBuyCustomer.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum

• A:Answer Surface Laptop Go for consumers comes with Windows 10 Home in S mode to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Silas for Business.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDid you make any changes to the keyboard on Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

• A:Answer Surface Laptop Go comes with a full-size keyboard and large precision trackpad for the same quality typing experience you can find across all Surface devices.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDid you make any changes to the keyboard on Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum

• A:Answer Surface Laptop Go comes with a full-size keyboard and large precision trackpad for the same quality typing experience you can find across all Surface devices.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is the quality of the camera on the Surface Laptop Go?

Asked 5 years ago by BestBuyCustomer.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum

• A:Answer Surface Laptop Go features a 720p HD front facing camera, that is tuned to ensure sharp video in low-light and consistent face brightness across a variety of lighting conditions. Every camera is also individually calibrated at the factory to ensure optimal performance. Additionally, Studio Mics, our dual microphone solution, increases voice clarity and reduces background noise for virtual meetings or video calls.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: Questioncan you play roblox on this

Asked 4 years ago by Anonymous.

• A:Answer Yes, Roblox is playable on Surface Laptop Go.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan we detach surface laptop go to use it as well as a tablet

Asked 4 years ago by Xxxx.

• A:Answer Surface Laptop Go is a regular laptop and does not have tablet functionality.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs a stylis pen included with this model?

Asked 5 years ago by Anonymous.

• A:Answer Thank you for your question. Surface Pen is sold separately.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan this laptop be used for gaming?Such as,Are the graphics compatible with the Oculus quest 2?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop Go - 12.4" Touch-Screen - Intel 10th Generation Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum

• A:Answer Surface Laptop Go has Intel® UHD Graphics.

  Answered 5 years ago by MicrosoftOutreachTeam

  
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