I bought unlocked from Amazon but the eSIM won't work with T-Mobile - is this a T-Mobile issue or a device issue? I need Dual SIM and the eSIM wont work but the physical SIM did work. null

Question

Mortimer · Accepted Answer

I've noticed no issues with the eSim on Verizon this is probably a T-Mobile issue because they don't directly carry the phone giving some carries issue.

Motorola Customer Care · Answer

We're sorry to hear about this IAmJah. The device is unlocked and it should be compatible for T-Mobile, for the eSIM concern you really need to contact T-Mobile to get further assistance. For other concerns, don't hesitate to contact us. -Ythan

Answered by Motorola Customer Care 1 year ago

Monty · Answer

Check with T-Mobile since the phone is Dual SIM capable.

“I bought unlocked from Amazon but the eSIM won't work with T-Mobile - is this a T-Mobile issue or a device issue? I need Dual SIM and the eSIM wont work but the physical SIM did work.”

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