Hi, Why my new Moto E4 Plus not supporting T-Mobile 4G LTE in USA ? null

Question

Motorola Customer Care · Accepted Answer

Hi jees,

I appreciate you have one of our phones. Moto E4 plus supports 4G LTE. How do you say that this phone doesn't support it? Have you checked if your preferred Network Type is set to 4G? More information would be helpful. Let us know how we can help you. Send us an email to supportforums@motorola.com. Provide us more information so we can further assist you, thanks.

-Jess

Shannon · Answer

You may have to take it to the carrier to have a new SIM activated for the phone. For my AT&T phone the old SIM worked fine but for my Sprint phone the old SIM would not work and the carrier said they had to put a compatible SIM in the phone and now it works free of charge. Hopefully that's all you need to do.

Answered by Shannon 7 years ago

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“Hi, Why my new Moto E4 Plus not supporting T-Mobile 4G LTE in USA ?”

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