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  • QuestionWhere do I find a charger for this phone

    Asked by Dave.

    • Answer First look in your own draw maybe you already have one , if not then Best buy , under five , some cvs and local mobile shops.

      Answered by Mani

  • QuestionHow does this camera compare to other higher end smart phones?

    Asked by MartiP.

    • Answer Hi MartiP, Thank you for your inquiry. The Moto G Play 2024 phone offers a 50MP camera with Quad Pixel technology, providing 4x better low-light sensitivity for sharp and vibrant photos in various lighting conditions. While flagship smartphones may have additional camera sensors, optical image stabilization, or advanced AI processing, the Moto G Play delivers excellent image quality for its price range. With fast-focus capabilities and pro-style software features, it’s designed to make capturing great shots easy and fun. You can check this link for the phone's specifications here: https://www.motorola.com/us/en/p/phones/moto-g/g-play-gen-3/pmipmgj36mj?pn=PB0C0007US. -Mitch

      Answered by Motorola Customer Care

  • Questionthis is an unlocked phone can use any network my question is if I activate on safelink wireless aka Verizon I must use CDMA network not wcdma aka sprint does this phone support CDMA Verizon towers?

    Asked by MrRcr.

    • Answer Hi MrRcr, We appreciate your interest in our product. The Moto G Play 2024 Unlocked phone is compatible with multiple network bands, including Verizon’s CDMA network. You should be able to activate it on SafeLink Wireless (which uses Verizon towers) and use the CDMA network. You can check this link for carrier compatibility here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone work with Total by Verizon?

    Asked by SC.

    • Answer This phone is unlocked so it should be able to work with any network.

      Answered by GailB

  • QuestionDoes the Motorola G Play 2024 model work on the TracFone network?

    Asked by Buckerou.

    • Answer Hi Buckerou, Thank you for your inquiry and interest in our product. Yes, this Moto Play 2024 Unlocked phone will work with the Tracfone network. You can check this link to see all compatible carriers: https://en-us.support.motorola.com/app/answers/detail/a_id/177739/~/carrier-compatibility-%7C-moto-g-play-2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone work with mint mobile?

    Asked by Diner.

    • Answer Yes

      Answered by PriscillaBB

  • QuestionHow many software updates and upgrades is supported?

    Asked by Anonymous.

    • Answer Thank you for your inquiry and interest in our product. Moto G Play 2024 phone will get one year of software updates and three years of security updates. You can check this link for the Motorola security information here: https://en-us.support.motorola.com/app/software-security-update/g_id/7112. -Mitch

      Answered by Motorola Customer Care

  • QuestionHow is play different than Stylus

    Asked by Anonymous.

    • Answer Thank you for your inquiry and interest in our products. The Moto G Play series phones are ideal for users looking for an affordable, basic smartphone for everyday use, while the Moto G Stylus series devices are geared towards users who want enhanced productivity and creativity features with the inclusion of a stylus, a better display, and improved camera capabilities. You can visit our Motorola page to compare the phone's specifications and to find which device is best for you here: https://www.motorola.com/us/compare-smartphones. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone work with t-mobile

    Asked by Baldy.

    • Answer MINE WORKS with mint mobile which is T-Mobile so I would say yes

      Answered by Ephuseekay

  • QuestionWill this phone do tap to pay?

    Asked by RockyAzer.

    • Answer Hi RockyAzer, Thank you for your inquiry. The Moto G Play 2024 phone does not support NFC, which is required for tap-to-pay features such as Google Wallet. Because of this, contactless payment will not be available on this device. You can visit the link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/177738/~/specifications--moto-g-play-%282024%29. -Mitch

      Answered by Motorola Customer Care

  • Questionhow to get rid of virus on the phone?

    Asked by Stressed2.

    • Answer Hi Stressed2, if you suspect a virus or unwanted software on your phone, there are a few safe steps you can follow to clean it up and protect your device. First, restart the phone in Safe Mode. This temporarily disables third-party apps and helps determine if something you installed is causing the problem. If the unusual behavior stops in Safe Mode, an installed app is likely the cause. Next, go to Settings > Apps and review recently installed or unfamiliar apps, then uninstall anything you don’t recognize or no longer need. Also, make sure Google Play Protect is enabled by opening the Play Store, tapping your profile icon, and selecting Play Protect > Scan. It’s also important to check for system updates under Settings > System > Software update, as updates often include security improvements. You can additionally clear browser data if the problem involves pop-ups or ads. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch

      Answered by Motorola Customer Care

  • QuestionWhere can I take he phone to get it repaired?

    Asked by Debbie.

    • Answer Hi Debbie, Thank you for reaching out, and we’re sorry to hear that your phone may need service. We’d like to help point you in the right direction for the best repair option. Please send us an email at [email protected] and let us know the reason you would like the phone repaired, such as screen damage, charging concerns, battery performance, or any other symptoms you’re noticing. Once we have those details, our team will be happy to guide you through the available repair and service options. -Mitch

      Answered by Motorola Customer Care

  • QuestionVoLTE?

    Asked by Chris.

    • Answer Hi Chris, Thank you for your inquiry and interest in our product. The Moto G Play 2024 phone has been designed to support VoLTE. However, VoLTE is carrier-specific. We would suggest contacting your carrier to check if the phone will work with VoLTE, or you can look at our carrier compatibility list here: https://en-us.support.motorola.com/app/answers/detail/a_id/178714/~/specifications---moto-g-power-5g---2024/ to see the full list of carriers that support VoLTE on this phone. -Mitch

      Answered by Motorola Customer Care

  • Questioncan this phone be used with 5G?

    Asked by Anonymous.

    • Answer Thank you for your inquiry and interest in our product. No, the Moto G Play 2024 phone does not support 5G networks; they are 4G‑only devices. The chipset in this phone is built for 4G connectivity, so it won’t connect to 5G mobile networks even if 5G is available in your area. You can check the link for the phone specification here: https://en-us.support.motorola.com/app/answers/detail/a_id/178714/~/specifications---moto-g-power-5g---2024/. -Mitch

      Answered by Motorola Customer Care

  • QuestionI forgot my lock screen password how can I by password it?

    Asked by Anonymous.

    • Answer We’re sorry to hear you’re unable to access your phone. The only way to unlock your screen in this case is to perform a hard key reset. Please note that this will restore your device to its factory default settings, erasing all data and returning it to its out-of-the-box condition. If you would like to proceed, please contact our support team by sending an email to [email protected], and we’ll guide you through the process. -Mitch

      Answered by Motorola Customer Care

  • QuestionPhone is asking for pin number, please help.

    Asked by AmsetuL.

    • Answer Hi AmsetuL, thank you for reaching out to us. We recommend reaching out to Best Buy for a return or refund. -Carlos

      Answered by Motorola Customer Care

  • QuestionHow do I factory reset the phone?

    Asked by Cici.

    • Answer It was factory reset and it works perfectly with my network provider.

      Answered by AbdulhakeemS

  • Questioncan this phone work in the caribbean

    Asked by Anonymous.

    • Answer Yes

      Answered by ArielG

  • Questiondoes this phone have voice dial capability

    Asked by ido.

    • Answer Tes

      Answered by KeaundraN