Questions & Answers
- Model:
- PB0C0007US
- |
- SKU:
- 6568429
Q: QuestionCan I use paypal on this phone?
Asked by Carla.
- A:Answer Thank you for reaching out, Carla. For specific payment options or features related to BestBuy, we recommend contacting them directly to confirm any details about PayPal compatibility with your purchase. -Mitch
Answered by Motorola Customer Care

Q: Questionphone drop on carpet and wont turn back on it will not factory reset
Asked by maria.
- A:Answer Hi Maria, We're sorry to hear that your phone isn't turning back on after dropping it on a carpet. Allow us to help. Try to hold down the power button for about 10-15 seconds to force a restart. Check the phone for any visible signs of physical damage such as cracks or dents. If the issue persists, please write us an email at [email protected]. -Mitch
Answered by Motorola Customer Care

Q: QuestionIs this phone can use with Face Time and WeChat?
Asked by Anonymous.
- A:Answer Thank you for your interest in our product. The Moto G Play 2024 phone runs on the Android operating system. FaceTime is exclusive to Apple devices and is not available on Android. However, you can use alternative video calling apps. As for WeChat, it is fully supported on Android devices, including the Moto G Play 2024. You can download it from the Google Play Store and use it for messaging, calls, and more. -Mitch
Answered by Motorola Customer Care

Q: QuestionCan this phone be taken from America and used in Hungary? With my prepaid carrier there.
Asked by Rayray.
- A:Answer Hi Rayray, Thank you for your inquiry and interest in our product. Yes, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch
Answered by Motorola Customer Care

Q: Questionis it android
Asked by Anonymous.
- A:Answer Thank you for your inquiry! Yes, the Moto G Play 2024 phone runs on the Android operating system. You can check the link for the phone specifications here: https://www.motorola.com/us/en/p/phones/moto-g/g-play-gen-3/pmipmgj36mj?pn=PB0C0007US -Mitch
Answered by Motorola Customer Care

Q: QuestionWill this phone work with a Tracfone account.
Asked by RG.
- A:Answer Hi RG, Thank you for your interest in our product. Moto Edge 2024 Unlocked phone does not work with Tracfone. However, this phone works with other major carriers in the US. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care

Q: QuestionWhat is the physical size of this phone? Length x Width x Thickness in inches. Thank you!
Asked by Ralph.
- A:Answer Thank you for your inquiry, Ralph. The physical size of the Moto G Play 2024 phone is as follows: Dimensions: Height: 6.5 inches Width: 2.95 inches Depth (Thickness): 0.32 inches. You can check the phone specification here: https://www.motorola.com/us/smartphones-moto-g-play-gen-3/p?skuId=1041. -Mitch
Answered by Motorola Customer Care

Q: QuestionCan I use this phone outside of USA? I am going to travel in Indian/Bangladesh/Middle East. Want to use phone
Asked by Ros.
- A:Answer Hi Ros, We appreciate your interest in our product. Yes, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch
Answered by Motorola Customer Care

Q: QuestionWhat is the screen pixel resolution
Asked by Jzac.
- A:Answer Hi Jzac, Thank you for your inquiry about the Moto Play 2024 phone! The screen resolution of the device is HD+ (1600 x 720), with a pixel density of 269 ppi. You can check the link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-play-gen-3/p?skuId=1041. -Mitch
Answered by Motorola Customer Care

Q: Questionis this phone cambatible with spectrum mobile
Asked by Anonymous.
- A:Answer We appreciate your interest in our product. Yes, Moto G Play 2024 Unlocked phone will work with Spectrum. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes This Phone Allow Downloadable Games ?
Asked by Anin.
- A:Answer Hi Anin, Thank you for your inquiry. Yes, the Moto G Play 2024 phone supports downloading games! You can access a wide variety of games through the Google Play Store. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
Answered by Motorola Customer Care

Q: QuestionAre there scratches or cracks on the phone?
Asked by Anand.
- A:Answer no. i bought it brand new, still in the box
Answered by TiannaG
Q: QuestionDoes this phone work on Metro PCS NETWORK
Asked by Carl.
- A:Answer Hi Carl, We appreciate your interest in our product. Yes, this Moto G Play 2024 Unlocked phone will work with Metro PCS. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes this phone work with Metropcs by T-Mobile?
Asked by Metropcs.
- A:Answer Hi Metropcs, Thank you for your inquiry and interest in our product. Yes, Moto G Play 2024 Unlocked phone will work with the Metro PCS network. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes it come with a charger cord and usb adapter?
Asked by Darlul.
- A:Answer Comes with charger cord only.
Answered by AshishTyagi
Q: Questionwill the motorola G play work with spectrum mobile ?
Asked by mrmoto144.
- A:Answer Yes
Answered by PriscillaBB
Q: QuestionHello. This cellphone is global unlock. So, I can use it in Argentina?
Asked by Tomas.
- A:Answer Thank you for your inquiry. Yes, if the Moto G Play 2024 is globally unlocked, you should be able to use it in Argentina. You can insert a local SIM card from a carrier in Argentina, and the phone should work as long as it supports the network bands used there. Make sure to check with your carrier in Argentina to ensure compatibility with their network. Let me know if you have other questions. -Aria
Answered by Motorola Customer Care

Q: QuestionWill this phone work with Mobile x service?
Asked by Cover.
- A:Answer Hi Cover! Thanks for reaching out. To check if the Moto G Play 2024 is compatible with Mobile X service, you can refer to the carrier compatibility guide here: https://en-us.support.motorola.com/app/answers/detail/a_id/177739/~/carrier-compatibility-%7C-moto-g-play-2024. For specific compatibility questions, it’s best to contact Mobile X directly. Let me know if you need further help! -Elle
Answered by Motorola Customer Care

Q: QuestionWill this phone work on a 5Gnetwork?
Asked by Rick13.
- A:Answer Thank you for reaching out, Rick13! Based on the specs, it seems this phone is only compatible with 4G networks. Unfortunately, it won't support 5G. https://en-us.support.motorola.com/app/answers/detail/a_id/177738/~/moto-g-play-2024-%7C-specifications. Let me know if you need help with anything else! -Elle
Answered by Motorola Customer Care

Q: QuestionCan this phone be updated to Android OS 15?
Asked by Pluck.
- A:Answer Thank you for reaching out, Pluck! This phone is only scheduled to receive one OS update, so it will stay on Android 14 and won’t get upgraded to Android 15. However, rest assured, security updates will continue until January 2027 to keep your device secure. Let me know if you have any other questions! -Elle
Answered by Motorola Customer Care

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