A:AnswerHi Maria, We're sorry to hear that your phone isn't turning back on after dropping it on a carpet. Allow us to help. Try to hold down the power button for about 10-15 seconds to force a restart. Check the phone for any visible signs of physical damage such as cracks or dents. If the issue persists, please write us an email at supportforums@motorola.com. -Mitch
A:AnswerThank you for your interest in our product. The Moto G Play 2024 phone runs on the Android operating system. FaceTime is exclusive to Apple devices and is not available on Android. However, you can use alternative video calling apps. As for WeChat, it is fully supported on Android devices, including the Moto G Play 2024. You can download it from the Google Play Store and use it for messaging, calls, and more. -Mitch
A:AnswerThank you for your inquiry! Yes, the Moto G Play 2024 phone runs on the Android operating system. You can check the link for the phone specifications here: https://www.motorola.com/us/en/p/phones/moto-g/g-play-gen-3/pmipmgj36mj?pn=PB0C0007US -Mitch
A:AnswerHi RG, Thank you for your interest in our product. Moto Edge 2024 Unlocked phone does not work with Tracfone. However, this phone works with other major carriers in the US. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch
A:AnswerThank you for your inquiry, Ralph. The physical size of the Moto G Play 2024 phone is as follows:
Dimensions:
Height: 6.5 inches
Width: 2.95 inches
Depth (Thickness): 0.32 inches. You can check the phone specification here: https://www.motorola.com/us/smartphones-moto-g-play-gen-3/p?skuId=1041. -Mitch
A:AnswerHi Ros, We appreciate your interest in our product. Yes, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch
A:AnswerHi Jzac, Thank you for your inquiry about the Moto Play 2024 phone! The screen resolution of the device is HD+ (1600 x 720), with a pixel density of 269 ppi. You can check the link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-play-gen-3/p?skuId=1041. -Mitch
A:AnswerWe appreciate your interest in our product. Yes, Moto G Play 2024 Unlocked phone will work with Spectrum. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
A:AnswerHi Anin, Thank you for your inquiry. Yes, the Moto G Play 2024 phone supports downloading games! You can access a wide variety of games through the Google Play Store. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch
A:AnswerHi Carl, We appreciate your interest in our product. Yes, this Moto G Play 2024 Unlocked phone will work with Metro PCS. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch
A:AnswerHi Metropcs, Thank you for your inquiry and interest in our product. Yes, Moto G Play 2024 Unlocked phone will work with the Metro PCS network. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch
