“I just purchased an unlocked Moto 6 from Best Buy, and Consumer Cellular (AT&T Network) has provisioned the line for HD-Voice and WiFi Calling. I don't have the ability to enable WiFi Calling from any settings menu. How can this be changed or corrected?”
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When you say the "list of devices" supporting WiFi calling do you mean phones a provider sells and that are branded by their company? According to discussions with Consumer Cellular they can't add WiFi calling enabling software to an unlocked phone as the feature must already be on the phone. They do provide the WiFi Calling service and my line is provisioned for it. I must have this feature due to poor network connectivity at home. Can you suggest a software patch or something like an app to solve the problem, or must I return this phone, or am I just SOL? The information provided about this phone from Best Buy is very misleading to say the least.
Sorry, there was a problem. Please try again later.Hi DakGirl, thanks for having one of our phones. This device is capable of Wi-Fi Calling. However, the Wi-Fi Calling feature is carrier-dependent. You can reach out to your carrier to confirm if the phone is in the list of devices which supports Wi-Fi Calling. -Ruby
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