So, from the specs it doesn't look like this phone will support extended range LTE on T-Mobile (bands 12 and 71). Is this correct? If so, this phone only seems to be fully compatible with AT&T and their MVNO partners for use in the United States. null

Question

MADHU · Accepted Answer

I bought this phone without any research assuming it will work on TMO. 
It does not. On TMO i can make calls and phone connects only tob2G network. I'm out of return period hence not sure how to sell this !

Jdub · Answer

Jess, please clarify if the LTE bands listed here and on the Motorola page are correct. If so, it's missing critical bands for both AT&T and T-Mobile. Band 12 for T-Mobile and band 12 or 17 are critical for those services. Please clarify if this is just a mistake, otherwise this is not optimal for many users.

Answered by Jdub 7 years ago

stylejuggler · Answer

Correction...the Moto G6, and G6 Play support band 12, but not band 71.

stylejuggler · Answer

I used to have AT&T service, and was able to use the Moto G5 (Latin America variant). It worked quite well. When I swiched to T-Mobile, the G5 (which lacked band 12) had subpar performance. I bought the Moto G5 Plus (USA variant) that has band 12, and found my T-MOBILE service to be excellent.

Right now there are almost no options for a mid range phone with decent specs that supports bands 12 and 71. The Moto Z3 Play unlocked, and the Moto E5 Plus, and E5 Play (T-MOBILE variants) support these bands, but the Moto G6, and G6 play do not. I'm hoping the Moto G7 will have bands 12 and 71.

Motorola Customer Care · Answer

Hi ChuckIL,

Thanks for your interest. This phone works with TMobile and supports some of its bands. This only works with GSM carriers. -Jess

“So, from the specs it doesn't look like this phone will support extended range LTE on T-Mobile (bands 12 and 71). Is this correct? If so, this phone only seems to be fully compatible with AT&T and their MVNO partners for use in the United States.”

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