“Does Total cover items that have already been picked up? I picked up a laptop a couple days ago and just saw this Total option so now I'm considering it but idk if it is too late.”
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Hello and thanks for reaching out! We understand wanting to make sure previous purchases are covered. While any purchases, whether purchased from Best Buy or somewhere else, can take advantage of the Geek Squad 24/7 tech support features of My Best Buy Total, only qualifying purchases made from Best Buy after joining will have the benefit of the included protection plans. If you made a recent purchase of a laptop, we recommend visiting your local Best Buy to join, as if the purchase is within the Return & Exchange window of 15 days, they can assist ensuring the protection included with My Best Buy Total is applied to your new laptop. If you have additional questions, please feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further assistance!
Sorry, there was a problem. Please try again later.If you have your purchase receipt, go to your Best Buy and tell them you were not informed of that service when you picked up your laptop and you would like to purchase that service. They should be happy to help you. I have had it for 10 or 12 years. The Total coverage is there any time of the day or night to help you over the phone OR during store hours should you want to make an appointment to go in person with your laptop.
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