“I preordered this game, and don’t know the release procedure for instore pickup. Store will not answer calls. Can I pick this up Thursday night and what time?”
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No. Unfortunately this year, Best Buy stores did not offer the opportunity to pick up pre-ordered games in advance (at time of store close night before street release date). Therefore, individuals purchasing directly from Best Buy needed to wait until store opening the day of release to pick up. Hopefully next year, the ability to pick up the physical product the evening prior will be made available to buyers.
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