The Hub connects to my wi-fi network but not to the Google Home app. I have tried on my android phone and a HP Chromebox 3. - all on the same network. A web search indicates this is a known problem, but I cannot find a solution. Any suggestions? null

Question

Joey · Accepted Answer

Connect to my WiFi

Nest Support · Answer

We recommend contacting our support team so we can take a closer look at what's causing the device not to connect to the Home app. We'll gladly walk you through some troubleshooting steps and improve your experience with Nest Hub. Please reach out to us here: https://support.google.com/googlenest/gethelp

Answered by Nest Support 4 years ago

“The Hub connects to my wi-fi network but not to the Google Home app. I have tried on my android phone and a HP Chromebox 3. - all on the same network. A web search indicates this is a known problem, but I cannot find a solution. Any suggestions?”

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