Questions & Answers

Q: QuestionIs this Google - Nest Wifi Mesh system router compatible with Spectrum service?

Asked 5 years ago by legalbeagledeb.

• A:Answer Yes as it’s just a router with additional nodes. Think of it like mini cell towers for your home. You should be fine with this setup.

  Answered 5 years ago by ThaifoonVerified Purchase

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Q: QuestionI have a COX Panorama system, will this work?

Asked 5 years ago by spook.

• A:Answer Nest Wifi is not really compatible with other modem/router combos. You may need to put it in Bridge mode or disable its Wi-Fi functionality to avoid double NAT connection issues. You can learn more about Bridge Mode here: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Nest Support

  
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Q: QuestionHow far away can a satellite be from main router? Do they both get a signal from router or can 1 satellite get signal from other satelite?

Asked 5 years ago by SlikRik.

• A:Answer As a general rule, Wifi points work best when they’re no more than two rooms away from each other. All points are connected to each other wirelessly and receive signal from the wifi point that is within range. Check out this article for where to place your Wifi devices: https://support.google.com/googlenest/answer/7183150?hl=en&ref_topic=7216602

  Answered 5 years ago by Nest Support

  
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Q: QuestionWe just built a metal shop about 25 feet from our house. Would we be able to put an add on inside the shop in order to obtain an internet connection? Our home is 3500 sq feet so it needs to be able to support the house and the outside shop area.

Asked 5 years ago by jkboudeaux.

• A:Answer Nest Wifi router can cover up to 2,200 sq.ft. but where it's placed, the layout of your house, and physical obstructions like furniture can impact the total coverage. Adding additional Wifi points will extend Wi-Fi coverage. Each Nest Wifi point can cover up to 1,600 sq ft. For an estimate of how much Wi-Fi coverage you’ll get with Nest Wifi and a guide to how many Wifi points you need check here: https://support.google.com/googlenest/answer/7182840

  Answered 5 years ago by Nest Support

  
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Q: QuestionDoes the router work with internet speed greater than 500 mbps?

Asked 5 years ago by Gary.

• A:Answer From what I have read. Yes, it can work with internet speeds of 500 or greater

  Answered 5 years ago by NoeMVerified Purchase

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Q: QuestionDoes the Nest WiFi system work in conjunction with my current router? How do I coordinate my Nest WiFi with my internet provider?

Asked 5 years ago by Jeni.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Nest Wifi is not really compatible with 3rd party routers and modem/router combos. It might cause a Double NAT where both Nest Wifi and your combo broadcast their own private networks which can cause connectivity issues. You can still use use your existing router by putting it in Bridge mode or disable its Wi-Fi functionality to avoid connection issues. You can learn more about Bridge Mode here: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Nest Support

  
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Q: QuestionCan I plug my internet cable directly into one of these nest routers? Does this also mean I can throw away my xfinity router (receiver)?

Asked 5 years ago by Anonymous.

• A:Answer Yes, you can plug the Nest Wifi with your Internet cable if it's just a modem. If your current modem is a modem/router combo, we recommend putting your combo in Bridge mode to avoid a Double NAT which can cause connection issues. You can check out this support article for details about Bridge mode and Double NAT: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Nest Support

  
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Q: QuestionDoes this work with Verizon fios tv one?

Asked 5 years ago by BR.

• A:Answer Yes, Nest Wifi is compatible with most internet services provided by ISPs including Verizon Fios.

  Answered 5 years ago by Nest Support

  
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Q: QuestionI have a nest hello doorbell and it keeps coming on and off line. I'm pretty certain that the reason it's doing so is because it looses the signal or the upload speed is too slow (I've noticed some video lag). Can this work with a combo modem router?

Asked 5 years ago by Levi.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Nest Wifi is not compatible with some modem/router combos. It might cause a Double NAT where both Nest Wifi and your combo broadcast their own private networks which can cause connectivity issues. If you want to create a bigger Wi-Fi Mesh network, you can put your modem/router combo in Bridge mode or disable its Wi-Fi functionality to avoid connection issues. You can learn more about Bridge Mode here: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Nest Support

  
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Q: QuestionCan I plug FIOS ethernet directly into this with no modem, or do I still need to use my Gateway router before connecting to the Google router?

Asked 5 years ago by Rich.

• A:Answer Nest WiFi is required to be connected to a modem with internet service. If your Gateway is a modem/router combo, you can put it in Bridge mode to avoid connection issues. You can learn more about Bridge Mode here: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Nest Support

  
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Q: QuestionI have a nighthawk router and it is not working with my Nest Hello Doorbell. It does not ring the chime. Will this one work with my Nest Hello Doorbell?

Asked 5 years ago by lady.

• A:Answer I believe it will. The Google Nest Mesh system has a long list of google items that it works with. your Nest doorbell should have the website. it has great help.

  Answered 5 years ago by BeachBum

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Q: QuestionI assume the main unit is wired to the modem. Are the additional points wired or wireless?

Asked 5 years ago by Tim.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Correct, the Nest Wifi router is wired to the modem. While Nest Wifi points are wireless and don't have Ethernet ports, Nest Wifi points plug into an outlet. You can add them as Wi-Fi points to create your Wi-Fi mesh in the Google Home app. You can find more information here: https://support.google.com/wifi/answer/9548301

  Answered 5 years ago by Nest Support

  
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Q: QuestionIs this the second generation google nest wifi? Earlier versions for the nest wifi 2 pack showed a coverage area of 3,800 sq ft while the second generation references coverage of 4,400 sq ft? Thanks

Asked 5 years ago by Mike.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer I have upgraded to the 2200 Google Nest from the 1st generation and am using my previous points as additional coverage. I am very pleased with compatiblity and my increased WiFi coverage and strength. The extra strength is awesome!

  Answered 5 years ago by texhoss

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Q: QuestionCan I create a new Network name for what Google Nest will cover?

Asked 5 years ago by Pedro.

• A:Answer Yes. You can. It will take you step-by-step through what you need to do and when you should do it. Once that is done, you are ready to go. I do hope that this information helps.

  Answered 5 years ago by AndieVerified Purchase

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Q: QuestionCan I monitor my kids internet usage to see what sites they are visiting and can I set time limits for their devices?

Asked 5 years ago by MonitorInternet.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Yes, you can monitor the sites your kids visit with Family Wi-Fi. You can automatically block sexually explicit websites from their devices. Find out more information on blocking sites here: https://support.google.com/wifi/answer/7455888 And yes, you can set time limits with Pause Wi-Fi. You can pause the internet for a group of devices or for specific devices through Wi-Fi pause in the Google Home/Google WiFi App. Once you create a Family Wi-Fi group, you can create a scheduled pause. Simply select the groups to apply the schedule to, and the devices you choose will go offline and come back online according to your schedule. Find more details on how to create a scheduled pause here: https://support.google.com/wifi/answer/7535858

  Answered 5 years ago by Nest Support

  
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Q: QuestionCan I use this to extend my Xfinity wifi?

Asked 5 years ago by Lancer.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Of course! Nest Wifi is built on mesh Wi-Fi technology to extend your Wi-Fi internet connection. The router and point work together to ensure your devices stay on the clearest channel for a strong Wi-Fi signal throughout your house, not just next to your router. If you have a modem + router combo from your internet service provider (ISP) that broadcasts their own private network, it can create a Double NAT. We recommend disabling the Wi-Fi function of the combo to avoid possible connectivity issues. You can find out more on Double NAT and how to fix it here: https://support.google.com/googlenest/answer/6240987

  Answered 5 years ago by Nest Support

  
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Q: QuestionI have a Netgear Nighthawk R8000 tri-band router that I use already. It is configured to work with my isp already. Can I connect this Nest mesh system with point to that network via an ethernet cable?

Asked 5 years ago by BFEHB.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Yes, Nest Wifi mesh system can work with your Nighthawk router, but having both routers broadcasting their own private networks with the same SSID and password will cause a Double NAT. Double NAT can cause connectivity issues with your devices while gaming online and port-forwarding. To prevent this, you would need to put one of the routers in Bridge mode by disabling its Wi-Fi functionality. We recommend putting your Nighthawk router in Bridge mode since Nest Wifi router needs to broadcast Wi-Fi to form the Wi-Fi mesh with the points.

  Answered 5 years ago by Nest Support

  
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Q: QuestionIs this compatible with Spectrum wifi modem Ubee DVW32CB? I know I can disable wifi on this modem.

Asked 5 years ago by kioti.

This question was asked about the related product: Nest Wifi - Mesh Router (AC2200) and 1 point with Google Assistant - 2 pack - Snow

• A:Answer Should work with just about any modern. My Spectrum WiFi modern still works. No need to disable it. Just tell your devices to forget the Spectrum WiFi if you want to use just the Google WiFi.

  Answered 5 years ago by MikeW

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Q: QuestionI have FIOS and prefer to watch TV on my iPad. If I use this in place of the FIOS router, will it still recognize that I am at home and still allow me to watch FIOS TV?

Asked 5 years ago by jjita.

• A:Answer Yes, Google Nest Wifi router can work just like your current FIOS router. It will still let you watch TV on your iPad using the FIOS app. Just make sure to put your current router combo in bridge mode or disable its Wi-Fi functionality in order to set up Nest Wifi router as your primary router and create a mesh Wi-Fi system throughout your home.

  Answered 5 years ago by Nest Support

  
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