“Water is getting on my rug from underneath the unit. And also the green filter is not getting wet. Am I missing something?”

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• Not sure. But try checking to see if the green filter is seated correctly/completely and that the water tank is not overfilled past the “max” line.

  Answered by Scully8324 2 years ago

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• Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care

  Answered by NewAir Team 3 years ago

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