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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 92 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 470 CFM Evaporative Air Cooler and Cooling Fan with CycloneCirculation for its user-friendly design and remote control operation. However, some customers have expressed concerns about its cooling capabilities and noise level, with comments suggesting that it may not provide sufficient cooling and can become quite loud after prolonged use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 92 reviews
  • Pros mentioned:
    Water tank
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent cooler for small areas!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little air cooler is perfect for an apartment or condo. Not only does it cool small areas (like a bedroom or small living room) really well, but it’s lightweight and easy to move around with its wheels and convenient handles on each side; the removable water tank is easy to fill and keep clean (use one of the included blue ice “bricks” along with ice cubes if possible, to enhance the cooling effect); the water level indicator is visible from the front; the filters are easy to remove and rinse off; and the small remote (that stores in the back of the unit when not in use) is convenient for changing the timer, speeds, modes, etc. I have a much bigger & heavier evaporative cooler for larger areas or when it’s particularly hot. But it’s a big hassle because the tank isn’t removable and tends to develop smelly algae within a couple of days, then I have to lug it outside to drain it and scrub the tank—not to mention having to point the exhaust outside by leaving my front door open when it’s in use, which decreases the cooling effect. And it’s very noisy. All in all, the NewAir cooler is way more convenient and easy to use and maintain!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Great if you don't have air conditioning!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps you cool if you do not have air conditioning. Great to run at night instead of the central air conditioning. I only have to fill the water up 2 or 3 times a day max.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using your Newair product. Thank you for choosing Newair! newair

  • Rated 5 out of 5 stars

    New air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m Satisfied buying this product cuz I can take out and clean the water container.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to the NEC500SI00. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Buying this made my GF love me again.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in El Paso Tx. My girlfriend's a/c at her apartment complex is horrible and often goes out of order, with management taking up to a whole week to fix it. In the hottest time of the year, my girlfriend was roasting and she often struggled to make it through the night using her ceiling fan and a box fan I had bought alone. I bought this thing just to keep in her room so she could at least get some sleep without dying. This little thing worked in cooling off the entire room like a charm. When the a/c is actually working (rarely), both of these cool the room immensely. I know it's recommended to open a window to let the air flow, but we personally keep the windows closed when using it and it works just fine. From a technical standpoint, when it arrived she couldn't wait for me to get there to set it up. She set it up all by herself, and by the time I got there it had already cooled her place off really nicely. It seemed easy to set up. It's pretty heavy but sturdy, and the wheels mean it's easy to move around. For sure it doesn't feel cheap or seem like the company cut corners anywhere. We both often remark that this has been one of my best purchases. It's worth every penny, I paid around 160 for it.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your NEC500SI00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling, Ease of use, Water tank

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased others kinds of evaporative coolers and regretted all of them. It gets completely un livable in this house during summer months and I have wasted so much money trying to get relief. I was afraid to try another one but I had to, so I got this one and was shocked. It works great. It makes the room bearable even when it gets over 100° outside. It got knocked over hard onto a concrete floor and still works. FYI, It is not easy to knock it over I just have a family full of people that have tenancy to break everything. It isn't too loud. I can talk on the phone with it on high. It is very easy to fill. It lasts through the night. When the water is too low it has a soft beep then switches itself to fan only if you don't refill it. The beeping is soft enough to not disturb sleep, work etc. but enough to let you know when you're awake. I bought another one 3 days after I got the first one.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NEC500SI00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling, Fan

    Rated 5 out of 5 stars

    Cooler

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product love it works great as air conditioning and use as just a fan perfect product to keep cool with.

    I would recommend this to a friend
  • Pros mentioned:
    Fan

    Rated 2 out of 5 stars

    55% humidity is too high for this to work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NewAir didn’t work for us. We live in inland California (in an area the manufacturer says it should work), where the humidity rarely exceeds 55%. The NewAir did not cool the air at all. Maybe the humidity is too high in our area for an evaporative cooler to work. It works well as just a fan, though! As mentioned in other reviews, it does have a strong plastic smell when blowing air. Lastly, it feels cheaply built, while is probably what makes this cooler affordable.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    works good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend for a bedroom. Easy to use would

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use, Size

    Rated 5 out of 5 stars

    Supplements my AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size, easy to maneuver, reasonably quick to set up, and does a nice job of moving cooled air in my west-facing room. I have a swamp cooler but it just doesn't move air in all the places I would like, this fills the gap.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Excellent fan!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fan, blows cool air air at a decent speed! And if you need it colder just add water. If you need it colder than that add ice!!! Awsome choice if you live in humid environments and don't want to spend the money on an air conditioner!

    I would recommend this to a friend
  • Pros mentioned:
    Cooling, Ease of use, Water tank

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and can cool down the room. It holds enough water for longer hour use. The cooler is very easy to operate. I like the timer function.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NEC500SI00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Works perfectly in low humidity conditions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this product I live in the high desert and this product works great in low humidity conditions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit bulky for my liking but does the job. Cools up the room fast with cold water

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    Works but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cooler mostly works as expected. It could cool the room by a few degrees. One major issue is the plastic smell. I let it run in the garage for a couple of weeks, and rinsed the cooling pad several times according to the manufacturer's advice. I can clearly smell it if I come in to the room from outside. I don't know if it's just me or it's the material used.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
      Best Regards,
      Customer Care newair

  • Rated 3 out of 5 stars

    Clunky and big.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clunky and big. It does work but doesn’t take the place of an air conditioner. I wish I bought a Dyson instead. You must fill water tanks and swap out ice packs daily.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The titanic

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have for more tha 2 years i had a flood on ida in nyc and this fan was sink into water and didnt suffer no damage still working today

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Cool Once More

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my granddaughter, who lives in a very hot place and has a problem taking heat, Now that it is very hot, she reports that it works so well that it has made her bedroom bearable once again so she can sleep again.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good product NEWAIR 470 CFM Evaporative aircooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NEWAIR-470 CFM Evaporative Air cooler and cooling fan very good produce for this time ,it helps my room has the air cooler

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NEC500SI00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    live in Texas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fan purchase every! I live in Texas and like the description says it works well with your A/C. The water freeze packs is a plus. You can really feel the cooler feature of this fan.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NEC500SI00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good evaporative cooling so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After finding couple reviews on YouTube about this evaporative cooler I decided to make the purchase it was fast shipping and I didn’t think it would deliver until next Wednesday but Saturday!! The evaporative cooler itself was easy to use so far and it cooled my hot room.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair! newair

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