A:AnswerYou can hear the conversation. How well u hear it depends on the other sounds in the area and how far away they are. I have tried talking to them but they don’t seem to hear me.
A:Answerhere's a good example - but notice there are other lights around assisting the night vision. Not too many and not very bright - just LED lights off our apartment complex. So to get an idea, in pitch black probably 20 feet - this is incredible for us! It's just our porch outside looking into public area where dogs poop but people won't pick up - trust me, it helps a lot! No more accidents! :)
A:AnswerWe are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.
A:AnswerNot sure but I know the chat function worked wonders for me on their site. I had to wait a little bit after the masses woke - but if you hit them up early, tech support was right on it! I had to contact them this way two times in one day - 5am and about 4pm - early bird gets the worm I guess. I was actually highly impressed with the chat support.
A:AnswerWe do not sell solar powered cameras. Additionally, Night Owl is not able to guarantee compatibility with any 3rd party brands. Often, cameras of the same technology will function with our systems, but we make no assurances. We can only ensure that our products will function with compatible Night Owl product. We apologize for any inconvenience.
A:AnswerHi Duane. No, it does not. However, this system does our our PIR technology which drastically reduces the number of false alerts you receive by up to 90% and saves hard drive space. The fewer meaningless recordings the more free space you have on your hard drive. Thank you!
A:AnswerNo. All recordings will be stored on the NVR's pre-installed 1TB hard drive. This system is not currently compatible with our Cloud platform. They are no fees for using our App or CMS software or storing recordings with this product. Thank you!
A:AnswerTo utilize the 2-way audio feature, you would need to download and connect our Free mobile App to your Smart Device. To use the App, the system would have to be networked. Without Internet, you would still be able to detect audio from the cameras (1-way audio). However, you wont be able to use the speaker function as that requires the App. Thank you!
A:AnswerYour Night Owl device only needs to be connected to a modem/router if you wish to view it remotely on a PC/MAC or a Smart Device. To remotely view your system, you must manually connect an Ethernet cable from your modem/router to the DVR/NVR. If you do not want remote viewing, you can connect the system to a TV or monitor to view live video feed and recordings. Thanks for choosing Night Owl!
A:AnswerIf the system is networked for remote viewing, our systems operate as P2P for increased safety. Our servers are secure and your information is safeguarded. Thank you for choosing Night Owl!
