Questions & Answers

Name: On-Site Device Diagnostic & Repair
Brand: Geek Squad
SKU: 6610163
Price: 149.99 USD
Rating: 4.1 (14 reviews)

On-Site Device Diagnostic & Repair

SKU:: 6610163

User rating, 4.1 out of 5 stars with 14 reviews.

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Page Showing 201-220 of 286 questions

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QuestionMy IPhone 6 will shut off randomly and then when I get it back on it has dropped to 10 % charge. Also I am having problems getting it charged. Will someone there look at it to see what the problem is? What is the charge for that?
Asked 4 years ago by Em.
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Questioncan you upgrade macbooknpro 2012 to Catalina with patch?
Asked 4 years ago by DG.
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QuestionWhat does it cost to just look at my tablet and determine what is wrong with it.
Asked 4 years ago by Phoenix.
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QuestionI have an old desktop computer I no longer want. Do you recycle? Can you also "clean" the hard drive?
Asked 4 years ago by LaLa1158.
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QuestionI tried to reset my pc cause it was running slow, so when I clicked reset this pc and selected remove all files I seen the spinning dots meaning it was doing it, but my screen went black and the pc turned off, now I’m stuck with no boots, how much to fix
Asked 4 years ago by T.
- Answer A standard "1 time quick fix" is $150, if it is just a software issue. Guaranteed for 30 days. Or Total Tech Support covers all your computers for 1 full year, includes Anti Virus, and covers software repairs for $200/year subscription.
  Answered 4 years ago by Ltet
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QuestionWhat does it mean "We may need to replace your device."? On repair status.
Asked 4 years ago by askly.
- Answer If the cost of a repair is more than the value, or cost of a new computer... you might be told that!
  Answered 4 years ago by Ltet
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QuestionMy LG TV turns on and has sound but no picture? What could be the problem?
Asked 4 years ago by patsy.
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QuestionHi my HP Envy 360 laptop is powering on but the screen is blank . Do you think it’s fixable? I only had the laptop since July
Asked 4 years ago by Mimgood.
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QuestionI recently received an estimate for the repair of my laptop in a phone call and email. Does the estimate include the $85 fee?
Asked 4 years ago by Emma.
- Answer The $85 is a non refundable fee for shipping, handling, and labor. You would then get a quote for the parts that need to be replaced. You of course accept or deny that cost. Accepting will repair for the additional quoted part cost. . Denying will return the unit to you, but the $85 fee would not be reimbursed.
  Answered 4 years ago by Ltet
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QuestionWhat does the 149.99 cover
Asked 4 years ago by Collins.
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QuestionHow do I check if my MacOS files are corrupted, and which ones specifically? My inbuilt touchpad and keyboard are not working, and a diagnostic told me that it was an issue with my MacOS being corrupted. How do I uncorrupt a MacOS?
Asked 4 years ago by hellothere.
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QuestionI have a HP All-In-One the has gone to a black screen after a downloaded update it was under warrantee but has not been fixed by HP for a month and a half. I do not care if you do not take it under warrantee. I would like to know what it would cost to fix
Asked 4 years ago by Chicondhs51.
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QuestionMy iphone xs max is still being payed for and has zero damage. It is stuck on a black screen to apple logo loop. My provider cant do anything. Would I have to pay for my phone to be looked at and a resolution found?
Asked 5 years ago by FrustratedMom.
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QuestionHello my pc has recently had water damage and i’ve been wondering if you guys can tell me what parts or what needs fixing and do you guys fix pc’s without warranty?
Asked 5 years ago by Jack.
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QuestionCan bestbuy check why my phone doesnt work
Asked 5 years ago by zeta.
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QuestionHi i last christmas bought a cyberpower pc with progressive leasing. And recently i have had the issue of artifacting of my screen and now its stuck in a automatic repair boot loop. I was wondering if you did free diagnostics to see what the issue is?
Asked 5 years ago by Tie.
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Questioniphone diagnostic cost?
Asked 5 years ago by roch.
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Questionmy tablet has to stay plugged at all times to work why?
Asked 5 years ago by jucyfruit480.
- Answer Hi there. Thanks for reaching out about this. If the tablet is older, the battery is probably not in the best condition. That's completely normal as a device gets older. If the tablet was plugged in all the time, that would also cause the battery to not hold charges at all. If you'd like us to take a look at it, we can definitely do this in the store. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
  Answered 5 years ago by GeekSquadSupport
  Answer this question
QuestionI need a diagnostic report on my broken tv to file an insurance claim. Do I need to bring my tv for inspection or do you do home calls?
Asked 5 years ago by Sam.
- Answer Hi Sam. Thanks for reaching out about this! We should be able to do this for you. We'd like to know a little more about what you need so we can get it done right. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
  Answered 5 years ago by GeekSquadSupport
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QuestionDo you offer baseband chip repair for an iPhone XS Max? My phone has a cellular hardware issue and we believe the chip needs to be replaced in order to resolve it.
Asked 5 years ago by iTecher.
- Answer Hi there. Thanks for taking time to connect with us on this one. We may be able to work on these. We'd recommend connecting with your local Best Buy store to continue. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
  Answered 5 years ago by GeekSquadSupport
  Answer this question

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Questions & Answers

On-Site Device Diagnostic & Repair

Q: QuestionMy IPhone 6 will shut off randomly and then when I get it back on it has dropped to 10 % charge. Also I am having problems getting it charged. Will someone there look at it to see what the problem is? What is the charge for that?

Q: Questioncan you upgrade macbooknpro 2012 to Catalina with patch?

Q: QuestionWhat does it cost to just look at my tablet and determine what is wrong with it.

Q: QuestionI have an old desktop computer I no longer want. Do you recycle? Can you also "clean" the hard drive?

Q: QuestionI tried to reset my pc cause it was running slow, so when I clicked reset this pc and selected remove all files I seen the spinning dots meaning it was doing it, but my screen went black and the pc turned off, now I’m stuck with no boots, how much to fix

Q: QuestionWhat does it mean "We may need to replace your device."? On repair status.

Q: QuestionMy LG TV turns on and has sound but no picture? What could be the problem?

Q: QuestionHi my HP Envy 360 laptop is powering on but the screen is blank . Do you think it’s fixable? I only had the laptop since July

Q: QuestionI recently received an estimate for the repair of my laptop in a phone call and email. Does the estimate include the $85 fee?

Q: QuestionWhat does the 149.99 cover

Q: QuestionHow do I check if my MacOS files are corrupted, and which ones specifically? My inbuilt touchpad and keyboard are not working, and a diagnostic told me that it was an issue with my MacOS being corrupted. How do I uncorrupt a MacOS?

Q: QuestionI have a HP All-In-One the has gone to a black screen after a downloaded update it was under warrantee but has not been fixed by HP for a month and a half. I do not care if you do not take it under warrantee. I would like to know what it would cost to fix

Q: QuestionMy iphone xs max is still being payed for and has zero damage. It is stuck on a black screen to apple logo loop. My provider cant do anything. Would I have to pay for my phone to be looked at and a resolution found?

Q: QuestionHello my pc has recently had water damage and i’ve been wondering if you guys can tell me what parts or what needs fixing and do you guys fix pc’s without warranty?

Q: QuestionCan bestbuy check why my phone doesnt work

Q: QuestionHi i last christmas bought a cyberpower pc with progressive leasing. And recently i have had the issue of artifacting of my screen and now its stuck in a automatic repair boot loop. I was wondering if you did free diagnostics to see what the issue is?

Q: Questioniphone diagnostic cost?

Q: Questionmy tablet has to stay plugged at all times to work why?

Q: QuestionI need a diagnostic report on my broken tv to file an insurance claim. Do I need to bring my tv for inspection or do you do home calls?

Q: QuestionDo you offer baseband chip repair for an iPhone XS Max? My phone has a cellular hardware issue and we believe the chip needs to be replaced in order to resolve it.

QuestionMy IPhone 6 will shut off randomly and then when I get it back on it has dropped to 10 % charge. Also I am having problems getting it charged. Will someone there look at it to see what the problem is? What is the charge for that?

Questioncan you upgrade macbooknpro 2012 to Catalina with patch?

QuestionWhat does it cost to just look at my tablet and determine what is wrong with it.

QuestionI have an old desktop computer I no longer want. Do you recycle? Can you also "clean" the hard drive?

QuestionI tried to reset my pc cause it was running slow, so when I clicked reset this pc and selected remove all files I seen the spinning dots meaning it was doing it, but my screen went black and the pc turned off, now I’m stuck with no boots, how much to fix

QuestionWhat does it mean "We may need to replace your device."? On repair status.

QuestionMy LG TV turns on and has sound but no picture? What could be the problem?

QuestionHi my HP Envy 360 laptop is powering on but the screen is blank . Do you think it’s fixable? I only had the laptop since July

QuestionI recently received an estimate for the repair of my laptop in a phone call and email. Does the estimate include the $85 fee?

QuestionWhat does the 149.99 cover

QuestionHow do I check if my MacOS files are corrupted, and which ones specifically? My inbuilt touchpad and keyboard are not working, and a diagnostic told me that it was an issue with my MacOS being corrupted. How do I uncorrupt a MacOS?

QuestionI have a HP All-In-One the has gone to a black screen after a downloaded update it was under warrantee but has not been fixed by HP for a month and a half. I do not care if you do not take it under warrantee. I would like to know what it would cost to fix

QuestionMy iphone xs max is still being payed for and has zero damage. It is stuck on a black screen to apple logo loop. My provider cant do anything. Would I have to pay for my phone to be looked at and a resolution found?

QuestionHello my pc has recently had water damage and i’ve been wondering if you guys can tell me what parts or what needs fixing and do you guys fix pc’s without warranty?

QuestionCan bestbuy check why my phone doesnt work

QuestionHi i last christmas bought a cyberpower pc with progressive leasing. And recently i have had the issue of artifacting of my screen and now its stuck in a automatic repair boot loop. I was wondering if you did free diagnostics to see what the issue is?

Questioniphone diagnostic cost?

Questionmy tablet has to stay plugged at all times to work why?

QuestionI need a diagnostic report on my broken tv to file an insurance claim. Do I need to bring my tv for inspection or do you do home calls?

QuestionDo you offer baseband chip repair for an iPhone XS Max? My phone has a cellular hardware issue and we believe the chip needs to be replaced in order to resolve it.