A:AnswerOkay, so you should understand that Windows 10 is an operating system, whereas Office 2016 is just an office tool software, so you do not upgrade from one to the other. Some form of Office should already be installed on your computer, but if not, the latest Office version can range anywhere from around $75-$140 depending on which package you decide on
A:AnswerHi there. Thanks for your question! We absolutely can do that. We'd like to know more about what you're needing to get diagnosed. I recommend getting in contact with your local Best Buy team and they can help you out getting that set up. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerSorry to hear about your computer issues. We should be able to look into this for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.
A:AnswerBest Buy has Universal power supplies for MOST computers, try that first. Sometimes after a Windows update, the screen may remain blank until it is completed. This can be minutes, or hours (depending on your internet connection) if your computer has an LED that indicates hard drive activity, it will flash as your hard drive is being accessed. If the screen is blank, but on boot up you saw the computers logo (HP, ASUS, etc.)...AND the Hard Drive LED is flashing, there is a good chance it has not yet finished an operation like upgrading. Leave it plugged in, and check on it periodically to see i it finishes, and boots up.
