Questions & Answers

Q: QuestionI work at the Fayetteville Area Convention & Visitors Bureau and we currently have a 4 Year Geek Squad Service Agreement in place but need to renew this before 5/14/17. The GSP# is 4283699056 and the fee had been $229.99 (4 year). Can we do this online?

Asked 9 years ago by Denise.

Q: Questioncan I make an instore appointment before buying geek squad repair service

Asked 9 years ago by Anonymous.

• A:Answer Yes, you can schedule an appointment at the Precinct of your local Best Buy store. This can be done online: http://www.bestbuy.com/site/geek-squad/computer-tablet-services/pcmcat138100050019.c?id=pcmcat138100050019

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  Answered 9 years ago by GeekSquadSupport

  
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Q: QuestionWhat about Microwave ovens on extended warranty do you repair?

Asked 9 years ago by Ray.

Q: QuestionWill you ship the repaired laptop to me? Do you charge for this? Can you ship to Canada?

Asked 9 years ago by RVHavinFun.

Q: QuestionMy computer is running slow and internet explorer keeps dropping off line. and have to restart the computer. I have to do this several times to get my business completed. My question can this be fixed on line? The Geek Squad are the techs based in the U.S

Asked 9 years ago by DAVE.

Q: QuestionI want to up grade my computer from Windows 10 to Office 2016. How much will this cost?

Asked 9 years ago by kat.

• A:Answer Okay, so you should understand that Windows 10 is an operating system, whereas Office 2016 is just an office tool software, so you do not upgrade from one to the other. Some form of Office should already be installed on your computer, but if not, the latest Office version can range anywhere from around $75-$140 depending on which package you decide on

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  Answered 8 years ago by HeadToToe

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Q: QuestionWhen you pay 99.00 for Geek Squad service, does the 99.00 go towards the cost of the repair?

Asked 9 years ago by jodi.

Q: QuestionI see that there is a package I can buy for 99 online , I want to know if I can get my iPhone six plus screen fixed? Does the on site on store repair package for 99 bucks cover the replacement for my screen

Asked 9 years ago by Tae.

Q: QuestionScreen damage on laptop HP Pavilion DV6. How much to get repair or replace screen?

Asked 9 years ago by Nat.

Q: QuestionMy PC won't connect to the internet. Its running windows 10 without problems. Time Warner is ISP and checked the Connectivity. I suspect Its the NIC but the drivers are up to date. Can you estimate cost and availability to come out?

Asked 9 years ago by Larry.

Q: Questionhow long does it take to install a missing driver, at least that's what I was told it was. Daughters computer will not install updates. what would something like this run or would it just be better to just purchase a new computer. its an HP 2000 notebook

Asked 9 years ago by MissB.

Q: QuestionHi... I have a Samsung Galaxy S4 cellular phone that froze on its opening page and refuses to work. I've tried everything to revive it to no avail. Can the Geek Squad repair it? Thanx! ♐

Asked 9 years ago by AladdinSane.

Q: QuestionI have switched to Windows 10 recently and am experienced several problems, such as " this site can't be reached", page unresponsive, cursor freezing, all page loading, etc.Also with emails, "unable to send or receive messages".

Asked 9 years ago by Do.

Q: QuestionWindows 10 cannot access the built-in CD/DVD drive on my HP Pavilion Slimline PC even though Windows tells me the drive is there. Can this be fixed with an on-site visit? HP doesn't support this PC model anymore.

Asked 9 years ago by rewolfe1961.

Q: QuestionMy all-in-one touchscreen Acer just wen blank; no screen display. When I plugged it in I can hear something like spinning hard drive.

Asked 9 years ago by Waltzer2016.

Q: QuestionHow do you and can you repair a white screen on a Sony vaio?

Asked 9 years ago by Computer050.

Q: QuestionCan you guys replace a micro HD output jack in a Lenovo Yoga 3 Pro

Asked 9 years ago by Alan.

Q: QuestionDesktop diagnosticIntel(R) Core(TM) i7-2600 CPU @ 3.40GHz , 32MB Memory, 1TB HD, NVIDIA GeForce GT530. OS Windows 7 Pro, Purchase Date 02/2011. After upgrading to Windows 10 I began having blue screen issues and it started shutting down. I reinstalled Windows 7 Pro and it ran fine for a while and the blue screens began to appear again and when I run diagnostic it will not complete. I believe I have a hard drive or memory issue or possibly. I'd really like to fix whatever it is because the computer has a Blu-ray RW drive as well as DVD-RW drive, 3-usb 3.0 ports, 5-usb 2.0 ports, etc. How much to come to my home and diagnose issue(s)? I live within 5 miles of the Best Buy on Lafayette Rd in Indianapolis, IN (Brickyard Best Buy).

Asked 10 years ago by GEGJr.

Q: Questionsamsung tablet will not start at alltablet is fully charged. will not boot up at all. screen just stays black no matter what i've tried

Asked 10 years ago by Leilo.