Questions & Answers

Q: QuestionHow do you and can you repair a white screen on a Sony vaio?

Asked 9 years ago by Computer050.

Q: QuestionCan you guys replace a micro HD output jack in a Lenovo Yoga 3 Pro

Asked 9 years ago by Alan.

Q: QuestionDesktop diagnosticIntel(R) Core(TM) i7-2600 CPU @ 3.40GHz , 32MB Memory, 1TB HD, NVIDIA GeForce GT530. OS Windows 7 Pro, Purchase Date 02/2011. After upgrading to Windows 10 I began having blue screen issues and it started shutting down. I reinstalled Windows 7 Pro and it ran fine for a while and the blue screens began to appear again and when I run diagnostic it will not complete. I believe I have a hard drive or memory issue or possibly. I'd really like to fix whatever it is because the computer has a Blu-ray RW drive as well as DVD-RW drive, 3-usb 3.0 ports, 5-usb 2.0 ports, etc. How much to come to my home and diagnose issue(s)? I live within 5 miles of the Best Buy on Lafayette Rd in Indianapolis, IN (Brickyard Best Buy).

Asked 10 years ago by GEGJr.

Q: Questionsamsung tablet will not start at alltablet is fully charged. will not boot up at all. screen just stays black no matter what i've tried

Asked 10 years ago by Leilo.

Q: QuestionHow do you fix and Ipad mini screen if its cracked?How can i go to best buy to fix my ipad screen

Asked 11 years ago by Rosaaaaaaa.

• A:Answer It has to be replaced ,if possible. If it's an Apple, they are the best to do it.

  Answered 11 years ago by Blue

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Q: QuestionLAPTOP FANI have a Toshiba Satellite C675 and I need the fan replaced.

Asked 12 years ago by Shalatha.

Q: QuestionCan we just get a diagnostic without repair and how much does that cost?

Asked 5 years ago by Sparklingwater.

• A:Answer Hi there. Thanks for your question! We absolutely can do that. We'd like to know more about what you're needing to get diagnosed. I recommend getting in contact with your local Best Buy team and they can help you out getting that set up. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionEvery time I try to download a file, document, PDF, etc. on my laptop, it says, "failed, virus detected". This has been happening for a few months and I'm not sure why.

Asked 5 years ago by alkrbe.

• A:Answer Sorry to hear about your computer issues. We should be able to look into this for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778 or connect with one of our chat agents at www.geeksquad.com/chat.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHow much to check pc I turned it on left for 5mins come back and its completely dead idk if it's the power supply or motherboard or worst case cpu the 2 cheapest things to fix would be power supply or motherboard but I need to know what the problem is

Asked 5 years ago by Anonymous.

• A:Answer Best Buy has Universal power supplies for MOST computers, try that first. Sometimes after a Windows update, the screen may remain blank until it is completed. This can be minutes, or hours (depending on your internet connection) if your computer has an LED that indicates hard drive activity, it will flash as your hard drive is being accessed. If the screen is blank, but on boot up you saw the computers logo (HP, ASUS, etc.)...AND the Hard Drive LED is flashing, there is a good chance it has not yet finished an operation like upgrading. Leave it plugged in, and check on it periodically to see i it finishes, and boots up.

  Answered 5 years ago by Ltet

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Q: QuestionDoes total tech cover repairs

Asked 5 years ago by Sdm.

• A:Answer Phone drains battery very fast can it be repaired

  Answered 5 years ago by Anonymous

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Q: QuestionHow much is computer diagnostics?

Asked 6 years ago by Marie.

• A:Answer In my case it was a "Double Charge" of $149.99 for the service performed! I have spent many HOURS on the telephone talking with people trying to get one of the charges refunded back to me. I have talked with robots and passed from one person to another(put on hold each time) only to be told I can't help you with your problem but will transfer you to someone who can! I spent over four (4) hours being passed around and the last time I was put on hold for 24 minutes-than got disconnected! Geek Squad tells me I need to talk with a BEST BUY rep since they are the one billing me and Best Buy rep says I need to talk with Geek Squad because they are the one who performed the service and charges for same. I am at my patience end on this matter! Please have SOMEONE that can actually help get this double charge corrected CONTACT me!!!!!

  Answered 6 years ago by FrankVerified Purchase

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Q: QuestionWhat does Best Buy charge to diagnose dead iPad that won’t turn on?

Asked 6 years ago by Chris.

• A:Answer We would never want anyone having issues with their iPad! Depending on the issues with your iPad the cost can change. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this, or give us a call at (800) GEEK-SQUAD or (800) 433-5778 where we may be able to help via phone or on-site appointment.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionDo you offer free diagnostic testing to see what's wrong with a laptop? MY HP's screen glitched a few times and then went blank. I restarted it and it's still blank. Any idea of what caused this?

Asked 6 years ago by michele.

• A:Answer Sometimes getting to the bottom of the issue is half of the battle with fixing it. We're sorry to hear that your computer is facing some issues! Our store Agents are standing by and ready to help with all of your technology issues. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionI’m having a lot of trouble downloading mods for a video game on steam, Can you guys help with software and mods and that sort of thing? I’ve tried looking up my problems on google and stuff but just haven’t had any luck

Asked 6 years ago by MattyN0324.

• A:Answer It sounds like you’re certainly trying to get the most out of your gaming experience! Geek Squad Agents can assist with some software concerns. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.

  Answered 6 years ago by GeekSquadSupport

  
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Q: QuestionCan I bring my laptop in for a free diagnosis?. Without getting in repaired that day ? I just need to know what piece I'm missing..

Asked 7 years ago by Ashcash.

• A:Answer There is always a diagnostic fee regardless which computer repair shop you visit. You may ask for free help from your family or friends but professional IT technicians that are capable of providing quality service always charge a fee.

  Answered 6 years ago by iCracked

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