A:AnswerHello, GS Agent here. Unfortunately no. Hardware repairs for in-store locations are limited to Apple iPhones repairs, hard drive and battery replacements, and RAM installations. For any other component for any reason, in store geek squad agents are not allowed to, nor have the parts infrastructure, to repair physical damage/hardware defects. Its a matter of liability and logistics. It would have to be sent off to a service center.
A:AnswerI'd recommend making sure that your BIOS is up to date, and that you don't have any conflicting RGB drivers installed. Some RGB programs like to sideload extra drivers for compatibility, but they can cause issues like you are seeing.
A:AnswerA common issue with crashing while launching/playing games is generally related to cooling within the unit itself, this is most common if the entire PC restarts upon launch attempt. Sometimes a simple replacement of thermal paste can do the trick if that is the scenario. Another frequent cause of games crashing could be due to outdated drivers, I would recommend looking further into your system to see everything is up to date if the first option does not relate to your issue.
