Questions & Answers

Q: QuestionMy computer is running slow. I have two years of tax stuff on the hard drive. If I have the Geek Squad work on the computer, how do I know my financial stuff will be safe?

Asked 9 years ago by Badger.

Q: QuestionI have a HP desk top Android. I keep getting the error Google play store stopped. Can online repair/tune up help?

Asked 9 years ago by Nephanie.

Q: QuestionI am receiving a WINSTA.DLL error message when opening up Office Products and Adobe. You can click through the messages and it will then open up. Can you fix this?

Asked 9 years ago by Pami.

Q: QuestionComputer running very slow. Can this be cleared remotely. I just installed new antivirus and it cleaned it a bit , but I have many things to be removed.

Asked 9 years ago by DebiK.

Q: QuestionMy computer doesn't come on. It makes a sound like its powering on, the blue light comes on then it goes off in less than 2 seconds. I unplugged it for a day/ week to reboot, but still wont come on.

Asked 9 years ago by John.

Q: QuestionI had my laptop computer plugged in for over a month without using it and now it won't restart, can you help me?

Asked 9 years ago by Hal.

• A:Answer I suggest unhooking everything, unplugging it, and, if it's a laptop, removing the battery. Leave it that way over night. Reinstall the battery. Plug it in. Try staying it.

  Answered 8 years ago by Belle

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Q: QuestionDoes the Online Pc tue-up service include updating system to Window 10? Also does this service include McAfee activation if a valid contract is in place?

Asked 9 years ago by Anonymous.

Q: QuestionI want to speed up my computers. The Geek sold me a plan for one year at $79.00 and gave me Webroot Secure Anywhere. But reading the instructions, this appears to be a anti virus program. Did he give me the wrong product?

Asked 9 years ago by Novice.

Q: QuestionIs a tune up a good idea for a windows 7 Gateway PC that's 4.5 years old with virus protection but has just been running slow?

Asked 9 years ago by hachi.

Q: QuestionI bought my HP pavilion x360 core i5 laptop a few months ago. Just recently the fan has been kicking on fast and stays on throughout use. Right now the CPU is at 30-40 %. But it's jumping higher and higher every so often; up to 70%.

Asked 9 years ago by Scotty.

Q: QuestionMy computer is running a little slow. How long do you keep it for a tune-up?

Asked 9 years ago by Anonymous.

Q: QuestionI have a mac book pro that is extremely slow to the point of nonusability. . It just cycles, as working constantly. I can reach safe mode . can you work with it in this mode to analyze problem and solution?

Asked 9 years ago by parrothead.

Q: QuestionI have windows 10 and the message 'group policy client service can not be accessed' comes up when starting up. I can not get into the system protection to try to do a system restore. Is this something your pc tune up can resolve?

Asked 9 years ago by bobby.

Q: QuestionI have a geek squad contract. How do I get them to scan my computer? I have weboot, but I think I need a deeper scan.

Asked 9 years ago by Kathy.

Q: QuestionI am having a problem with a black screen appearing in the middle of doing work. It doesn't want to boot up after that happens. Also, I am having a problem with the screen freezing and cannot continue.

Asked 9 years ago by Dobieranch.

Q: QuestionMy laptop shuts down by itself, will tune-up help?

Asked 9 years ago by Bernie.

Q: QuestionWhy doesn't anyone from Geek Squad answer any of these questions?

Asked 9 years ago by LOZO.

• A:Answer Because they charge for most of the services inquired of here. The only free service you can use is Google - Try it!

  Answered 8 years ago by IdleTech

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Q: QuestionDo you upgrade and service Apple pro laptops?

Asked 9 years ago by Adele.

Q: QuestionI bought a lap top Mac one year ago and i think it needs a tune up. i keep getting pop up.

Asked 9 years ago by Alicia.