A:AnswerAre you sure you purchased the correct case for the version of the iPad? Even though they may look the same there are slight differences. I put the Otterbox defender on our iPad Mini 4 last night and it fit perfect.
A:AnswerThe cases are very specific to a particular iPad model. If you can’t be sure of it you may want to look online to find the right one. There are slight differences which may make them fit incorrectly.
A:AnswerThe 5th generation is the newest 9.7 inch model will not fit the 9.7 inch pro only the standard 9.7 inch iPad they just started carrying them when I found mine
A:AnswerSeems like it should be under warranty. I’ve never had an issue with OtterBox before. I own 6 apple device and I use otter box on all. I have also utilized OtterBox in the past with my older models