A:AnswerHi! We advise you to get in touch with our Support Team via Live Chat on the Panasonic website -> Contact Us option, Mon–Fri, 9 am–5 pm EST, as we would need more information to further review this. -C
A:AnswerHi, Sarah! If she uses the built-in answering machine, make sure that it is on. Press ANSWER ON on the base and the indicator should light up. If she uses voicemail, we would recommend checking with her phone company to see if it works properly. -M