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Hello! The unit has an Automated Call Block feature and this prompts the caller to enter an access code in order for the unit to identify whether the call is automated. The default setting is “Unblock”. However, we would need more details to have a better understanding of your question. Please reach out to our Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9 am-5 pm EST. -C
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