A:AnswerThe wall mount needed must support 400mm x 200mm. It is a rectangle pattern as opposed to the square pattern on most other TVs. I purchased the Best Buy essentials full motion tv wall mount for 19" to 50" tvs and it worked out fine because the extenders included are adjustable up to 400mm x 400mm.
A:AnswerThank you for your inquiry! You can try contacting Pioneer customer support directly to inquire about purchasing a replacement remote for your specific TV model. You can also check with electronics stores that sell Pioneer products or search for third-party retailers that specialize in selling remote controls for various brands. Additionally, you can consider searching on popular online marketplaces such as Amazon or eBay for replacement remotes that are compatible with your Pioneer TV model. Keith | Pioneer Support https://www.bestbuy.com/site/pioneer-43-class-led-4k-uhd-smart-xumo-tv/6543645.p?skuId=6543645
A:AnswerHi jOhism! Unfortunately, Pioneer TVs do not support side-loading apps or have native support for VLC. You would need to use the pre-installed apps on the TV or connect external devices such as a streaming media player to access additional apps or services.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-43-class-led-4k-uhd-smart-xumo-tv/6543645.p?skuId=6543645
A:AnswerHello Manny, thank you for bringing this issue to our attention. If you are experiencing a problem with our Pioneer - 43" Class LED 4K UHD Smart Xumo TV where there is no picture but only sound, please try the following steps to troubleshoot the issue: Try changing to another channel as the current station may be experiencing technical difficulties. Ensure that the external devices such as the antenna or cable are properly connected to the television. If the problem persists, please contact our customer service hotline at 1-888-287-7658 for further assistance. Thank you for your understanding and patience. Patricia | Pioneer Support https://www.bestbuy.com/site/pioneer-43-class-led-4k-uhd-smart-xumo-tv/6543645.p?skuId=6543645
A:AnswerCS call = "IT is working on a solution that will be pushed out in an update"; no idea when. So I'll be returning mine and making sure whatever model we replace it with CAN turn off the screen saver.
A:AnswerIt actually DOES have an HDMI 2.1 port, but the TV is limited to 60hz, in other words, 60fps. I have an Xbox Series X connected. *Technically* it should work ok with a PS5 as well. A 120hz screen would be better, but few games support that rate at this point... and it's kind of superfluous given the cost difference.
However!!!
I just got this Pioneer TV and in 'game mode' (or when you have ALLS/low latency active) it very briefly freezes every ~6 seconds, which makes in ineffective for gaming. If Low-Latency mode is off, the delay is such that it also makes it ineffective for gaming. I'm trying to figure out if the freezing is a defect or expected behavior for this model. Either way, this one is going back.
My previous TV was a 4k 43" LG, also a 60hz, and its game mode worked fine. Forza Horizon 5 looked fabulous. (it fell and screen broke). :(
