A:AnswerYes, absolutely! I recently purchased the 55 inch Smart Xumo TV. Although the ethernet and or wifi connection shows up in the network connections, the tv home screen indicates that it is not when trying to use any app. It then refers you back to network connections to correct it, but this continues to be futile. The Pioneer assistant could not fix the problem despite working with me to make changes for 20 minutes. After I suddenly had the call drop, I later got a call from the Best Buy Geek squad. They simply had me explain the problem and then referred me to another Geek squad number. This happened 4 times. I stopped after the 5th BB number was given! So the TV software is a continuous loop, the Pioneer service help didn't and the Best Buy Geek Squad has more help numbers than you can imagine. However, my Roku delivers excellent service through the HDMI, which makes the TV just another dumb tv monitor!
A:AnswerHi! To keep your remote and soundbar paired at all times, you may need to check the settings on both devices. Here are a few troubleshooting steps you can try:
Check the Bluetooth settings on your TV: Make sure that the Bluetooth function on your TV is always on or set to automatically connect to known devices.
Check the Bluetooth settings on your soundbar: Ensure that your soundbar is set to stay connected to the remote even when it is powered off. Some soundbars have a setting that allows them to automatically reconnect to the last paired device upon turning on.
Update the firmware: Check if there are any firmware updates available for your TV and soundbar. Upgrading the firmware can sometimes resolve connectivity issues and improve the performance of your devices.
Reset the Bluetooth connection: If all else fails, you can try resetting the Bluetooth connection between your remote and soundbar. This usually involves unpairing the devices and repairing them from scratch.
If none of these steps work, you may want to consult the user manual for your TV and soundbar.
JC | Pioneer Support https://www.bestbuy.com/site/pioneer-65-class-led-4k-uhd-smart-xumo-tv/6546907.p?skuId=6546907
