“It can make and receive calls, talk to send text messages, but can not get the incoming text message read through the device. Never had this problem from other devices. Handsfree device?, I have to look at the phone to see what the message was about.”
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It’s true it doesn’t read messages but I didn’t purchase it for that feature. Satisfaction depends on what features you’re looking for and the main reason I love, love, love this item is simply because it’s the only blue tooth device I’ve found that announces incoming calls and that is its selling point for me.
Sorry, there was a problem. Please try again later.Hi! We're sorry to hear about your experience. The headset is not able to decide which audio to play and which audio to reject. The phone selects it as the main source of audio; However, the app you're using to do voice text messaging has to be able to support Bluetooth headsets. It would be odd that this feature would work with other Bluetooth devices. To troubleshoot this issue, you could try to reset the connection between your smartphone and earpiece. To do so: https://goo.gl/emzUTA. To set the earpiece in pairing mode, press and hold the call button for 6 or 9 seconds until the indicator light flashes red and blue repeatedly. If you still get the same results, we recommend you to contact the app's support team. If you have any other questions related to our products, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
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