“My Plantronics Legend has difficulty staying connected, I'm having trouble hearing folks, & recently folks have said I sound like I'm fading in & out. This is my 3rd Legend & has been the worst as it was only a year old on 7/21/22. Thoughts/suggestions.”
Answer This Question
1-2 of 2 Answers
Could it be the device you have connected to it, because I’ve had a few now and they work quite well.
Sorry, there was a problem. Please try again later.We're sorry to hear this has been your experience. Please rest assured that we take the quality of our products very seriously, and scenarios like these are very unlikely. To troubleshoot linking and audio issues, please ensure the firmware version on the earpiece is up to date through our Hub Desktop app: https://bit.ly/30jDXJM. This issue could also be related to the smart sensors, as they detect the pressure from your ear. These can get triggered by having the earpiece a bit loose from your ear or wearing some type of glasses, hence disconnecting the call from the earpiece. To isolate the cause of the issue, please go to Hub settings>sensors and presence on Hub and disable the master sensor. Lastly, testing the earpiece with a different phone model and while it is paired with a single Bluetooth device is also ideal to determine the cause of the issue. If you require further assistance, please don't hesitate to contact our Customer Care Team at: https://www.poly.com/us/en/support/contact
Sorry, there was a problem. Please try again later.