Questions & Answers

Q: QuestionWhat is the slowest speed,had a stroke have to start .5 mph to walk

Asked 2 years ago by Bill.

• A:Answer Bill Thank you for your interest in our Sport 5.5 Treadmill! The lowest speeds on our treadmills are .5 mph. When the belt first starts moving, it will start out at 1 mph but it can be quickly adjusted using the up and down arrows or quick adjust buttons. We’re here to help whenever you have questions. You can always find us by calling (833) 680-4348 or you can email us at [email protected]. Thanks! – ProForm – Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: QuestionCan someone please provide me the step by step instructions on how to get to the 50 preprogrammed workouts on this treadmil? I just bought it, but I don't want to pay for iFIT.

Asked 2 years ago by EastDriver.

• A:Answer Hold down the IFit button on your treadmill for about 15-20 and it will reboot and unlock your treadmill without having to use IFit and pay monthly subscription.

  Answered 2 years ago by kimkVerified Purchase

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Q: QuestionCan the CoolAire Workout fan be turned off and not used when I am walking on the treadmill or is it always on?

Asked 2 years ago by grandma.

• A:Answer It can be set to auto adjust with the speed of the tredmill, you can also select low, medium, high, or off using the buttons on the bottom left of the display.

  Answered 2 years ago by user650928

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Q: QuestionDoes The Geek Squad visit your home for all repairs?

Asked 2 years ago by Catherine.

• A:Answer Catherine We recommend contacting BestBuy directly for more details regarding their totaltech program. As the manufacturer, we also have technicians that can come to your home to assist with your unit. If you have questions regarding this treadmill, we’ll be happy to help. You can contact us at (833) 680-4348 at any time. Thanks! - ProForm - Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: QuestionWhen installing the red magnetic into the treadmill it don’t start up

Asked 9 months ago by Steph.

• A:Answer Hi Steph, Thank you for taking the time to leave us feedback on the issues you have encountered with your machine. We appreciate your valuable feedback and honest opinion as we work to improve our services! You can reach out to us with any questions that arise at my.iFIT.com Thanks, IFIT

  Answered 9 months ago by iFIT - MANUFACTURER

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Q: QuestionI have had this Treadmill for a little over a year. It worked great. Now I went to use it and it doesn't work its just dead. I don't know what to do. Help

Asked 1 year ago by Gra8ful45.

• A:Answer Gra8ful45 We want to apologize that your treadmill has stopped working. We stand behind our products and the warranties included with them. Please contact us directly at my.iFIT.com so we can speak with you and assist further with your machine. Thanks! – ProForm – Powered by iFIT

  Answered 1 year ago by iFIT - MANUFACTURER

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Q: QuestionWhat is the lowers température i can use that machine.because it is cold in my garage

Asked 1 year ago by Bigal.

Q: QuestionDoes Best Buy in Waco-Hewitt, Texas assemble Proforma Treadmill $599.00 in our home once we have bought and it is delivered?

Asked 1 year ago by DJ.

• A:Answer DJ We recommend reaching out to your closest Best Buy store for more information regarding in home assembly. As the manufacturer, we do offer home assembly services for an additional cost. You are welcome to contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

  Answered 6 months ago by iFIT - MANUFACTURER

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Q: QuestionWhere can I get a heart rate monitor for the ProForm - Sport 5.5 Treadmill? Cost?

Asked 1 year ago by Jake.

• A:Answer Jake Great question! You can purchase an iFIT Heart Rate Monitor which can connect to your Sport 5.5 Treadmill by visiting Shop.iFIT.com or by visiting my.iFIT.com. The current cost of this monitor is $99.00. Thanks! – ProForm – Powered by iFIT

  Answered 6 months ago by iFIT - MANUFACTURER

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Q: QuestionWhat is the dimension of the display screen.

Asked 2 years ago by Anonymous.

• A:Answer The screen on the console of our Sport 5.5 Treadmill is a 5” High-Contrast Display. Let us know If you have any other questions and we’ll be happy to help. Thanks! – ProForm – Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: QuestionWhat is the horsepower of the motor?

Asked 2 years ago by Payma.

• A:Answer Payma The motor on our Sport 5.5 Treadmill is a 2.6 HP Motor. We are happy to help if you have any other questions. You can contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

  Answered 6 months ago by iFIT - MANUFACTURER

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Q: QuestionWhat are the box dimensions?

Asked 2 years ago by TK.

• A:Answer TK The box dimensions for our 5.5 Treadmill are 79.95” L x 30.31” W x 12” H with a weight of approximately 200 pounds. We’re here to help if other questions arise. You can contact us at my.iFIT.com. Thanks! – ProForm – Powered by iFIT

  Answered 6 months ago by iFIT - MANUFACTURER

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Q: QuestionPaid for set up & instructions on use. Very disappointed as there were no instructions given- they didn’t know anything about use-put in place & left- Is there a pause button? Fan doesn’t go on -red button panel does not work

Asked 2 years ago by Rosa.

• A:Answer Rose We are sorry that you didn’t receive further instructions regarding your treadmill once it was assembled. It is uncommon to receive a machine that doesn’t fully work. Workouts can be paused by pressing the red stop button. Please reach out to us at (833) 680-4348 or email us at [email protected] so we can get your treadmill working properly. Thanks! – ProForm – Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: Questionwill the treadmill work without the pay for fittness . also does this have the pulse and heart monitor on the machine.

Asked 2 years ago by Roxy.

• A:Answer Roxy Great question! Yes, this treadmill can work in the manual mode without a paid iFIT membership. For heart rate tracking, a separate heart rate monitor is needed. This unit is compatible with all Bluetooth Smart heart rate monitors. We’re happy to help if you have further questions. You can contact us at (833) 680-4348 or by emailing [email protected]. Thanks! – ProForm – Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: QuestionDoes the sport 5.5 treadmill have USB charging ports?

Asked 2 years ago by Mike.

• A:Answer No USB but does have an AUX in.

  Answered 1 year ago by Dlpage0408Verified Purchase

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Q: QuestionHow high is the ProForm 5.5 treadmill off the floor?

Asked 2 years ago by Perk.

• A:Answer Perk Great question! The step-up height from the floor to the deck of the treadmill is approximately 7 inches. If you have further questions, please don’t hesitate to contact us at (833) 680-4348 or by emailing us at [email protected]. Thanks! – ProForm – Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: QuestionWill this treadmill hurt wood floors, does it need something underneath it for protection?

Asked 2 years ago by Pattyo.

• A:Answer I have wood floors and use a Mat under it for protection. Not sure if needed but just in case

  Answered 2 years ago by GaryMCaliforniaVerified Purchase

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Q: QuestionDoes this model fold? I do not see it in any of the pictures.

Asked 2 years ago by folding.

• A:Answer folding Thank you for this feedback regarding the images included on this listing. Yes, our Sport 5.5 Treadmill does feature the SpaceSaver design allowing the user to fold the deck of the machine up so it is out of the way. You can contact us directly at (833) 680-4348 or by emailing [email protected] if you have any further questions for us. Thanks! – ProForm – Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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Q: QuestionWhat are the dimensions (length x width x height) when it’s folded?

Asked 2 years ago by Anonymous.

• A:Answer Thank you for your interest in our Sport 5.5 Treadmill. The dimensions of this treadmill when it is folded in the SpaceSaver design are 28” L x 33.50” W x 65.50” H. We are always happy to help if you have further questions. You can find us at (833) 680-4348 or you can email us at [email protected]. Thanks! – ProForm – Powered by iFIT

  Answered 2 years ago by iFIT - MANUFACTURER

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