“My glasses will not connect when they are out of the case and the arms are open? I have tried to connect them to two different phones with Tech Support’s help. No luck on either phone. Faulty purchase with no resolution from Geek Squad or Tech Support.”
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Hey there, Thank you for bringing this to our attention! We appreciate you reaching out. If you are having trouble connecting your glasses to your phone, we have a few things we would like you to double check. Please make sure that: 1. The glasses are charged and turned on: Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The white LED will blink while the glasses turn on. When it turns solid green, it is ready to continue. 2. Bluetooth is enabled on the phone. 3. The glasses are unpaired on the phone. If on iOS, go to the phone's Bluetooth settings. Tap the info icon next to the glasses from the list of devices. Tap Forget This Device. This step isn't necessary on Android devices. 4. The device is in pairing mode: Slide and hold the power switch for 5 seconds and release when the light blinks blue. The glasses will appear in the app when they are in pairing mode, which can take up to 10 seconds. If you find these steps do not help, we ask that you try the following: 1. Turn the glasses off and back on again 2. Try quitting the Meta View app and reopening it. If you are still facing issues after these steps, we encourage you to reach out to our amazing support team for further assistance, as we are always happy to help! You can reach them via Meta Community Forums, the Meta Quest Support page, or the Ray-Ban support page. We hope this helps, and hope you have a great day! All the best!
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