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If you really need to, I'm sure they will help! But the battery cartridge is plug and play. After unplugging the APC from the power outlet, you lay the APC on its side. You will then view a cover with two tabs. Push the cover open, until it clears itself from the APC housing. There are two tabs, on the battery, which you need to pull on until the battery disconnects from the APC. Then reverse the process. Make sure the metal prongs, point to the interior of the machine and give it a good push. Replace the cover, set it on its bottom and plug your unit back in. It will take awhile to charge the battery. Best of luck.
Sorry, there was a problem. Please try again later.Thank you for inquiry. We would need the exact model of the UPS to confirm what battery it takes. I believe the UPS is a BR1500G which would take an APCRBC124 instead. You can confirm this by checking the small white sticker on the bottom of the UPS. Unfortunately BestBuy will not install the battery for you. However you should be able to install the battery yourself though as it is fairly simple to replace. Please do not hesitate to reach out to an APCbySchneider support team if you need assistance in finding the correct battery or installing the new one. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4.
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