“Water filter not pulling water from the line I have a Sumsung rs261mdrs fridge. The water started sputtering from the dispenser. If I turned the filter 1/4 turn and back, the sputtering would stop...for a while. I had to do this every few days. I replaced the filter and now I get no water, unless I turn the water 1/4 turn and let the filter fill. I can then only dispense the water in the filter. It will not pull water from the water line when in the locked position. Thoughts?”
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Hello, Thank you for reaching out and sharing your feedback about the water filter in your Samsung refrigerator. I understand you're having an issue with your dispenser. We do apologize for the inconvenience this has caused you. We are here to help. The water line needs to be connected correctly and needs good water pressure for the water to dispense properly. To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001875/ to guide you on the water dispenser issue. Just click on "Water does not dispense at all" for the troubleshooting steps. Another link you can check is this one https://www.samsung.com/us/support/answer/ANS00060149/ on how to replace the water filter in your Samsung refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144276591. -Noraina
Sorry, there was a problem. Please try again later.I'm sorry to hear you're having difficulty with your dispenser. It isn't unusual for air in the lines to cause sputtering or lapses in the water flow, so it's recommended that you dispense about 5-6 gallons of water after installing or replacing the filter to bleed air from the lines. If the issue you're experiencing is directly related to the position of the cartridge, and the locked position does not allow the water to flow, it may be necessary to have a technician assess the cause and find a solution. Please call 888-BEST BUY or 800-SAMSUNG to speak with an agent who will be happy to assist you. Thank you, Ms. Samsung
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