“I have a ring floodlight cam device health is fine internet connection is good upload and download speeds are good have Comcast internet. Phone wifi is good Everything works EXCEPT video. I bought a chime pro to boost the already adequate wifi signal.sugg”
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I had same issue, ultimately do a wifi speed test. Even if you get acceptable results, without a good margin over the upload & download minimums, the video will show a black screen while everything else works and device health shows Good. I called and upgraded my internet to the premium package and my upload & download speeds tripled on a wifi speed test and then the camera worked fine.
Sorry, there was a problem. Please try again later.Hi Marce, Oh no, I am sorry to hear about the issues that you are encountering with your Floodlight Cam. If you would be so kind as to email me directly at Kaitlyn.rosenthal@ring.com I would like to personally investigate the connectivity issues that you are running into so that I can assess and resolve them for you ASAP. I would appreciate your time. Kaitlyn R., Neighbor Satisfaction Specialist Kaitlyn.rosenthal@ring.com
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