A:AnswerHi Vera.
Great question! Yes, the Ring Stick Up Cam is an extremely flexible next-generation security camera that can be used both indoors and outdoors and has a variety of ways it can be powered including:
Powered by the Quick-Release Battery Pack alone.
Powered by the Quick-Release Battery together with a Ring solar panel.
Powered by the Quick-Release Battery together with a DC power cable and adapter.
Powered by a DC cable and adapter alone.
Read more about changing power modes for your device in our support center: https://support.ring.com/hc/en-us/articles/360045463592-Changing-power-modes-on-your-Ring-Stick-Up-Cam-3rd-generation-.
If any additional information is needed regarding your Ring Stick Up Camera question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.
All the best,
Nicole from Ring.
A:AnswerHello.
Good question! Yes, the Ring Stick Up Cam can be installed on stucco with the included mounting equipment or find your ideal viewing angle with the Ring adjustable Mount for Stick Up Cam. The Stick Up Cam wire-free design means you can put it where you need it and move it when you need to. Place it on a flat surface for flexibility or mount it to a wall for a more permanent solution. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/360032833651-Physically-Installing-Your-Stick-Up-Cam-Battery-Solar.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
All the Best,
Nicole from Ring.
A:AnswerHi Nick.
Thank you for asking! No, Ring only accepts credit card and debit card payments for the Ring Protect Plan video subscription service. We do not accept any payments in the form of cash, checks, money orders, or single-use credit cards. Visit our support center for additional information: https://support.ring.com/hc/en-us/articles/360018328572-Payment-Information.
If any additional information is needed regarding your Ring payment question, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/.
All the best,
Nicole from Ring.
A:AnswerHi fernando.
Great question! With a Ring Protect Plan, your Ring videos that are stored in the cloud are stored temporarily, up to 180 days in the US. To save videos longer or to share them, you can download up to 50 videos at a time on Ring.com and one video at a time on the Ring App.
For more information on the optional Ring Protect Plans, visit our support center: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.
All the best,
Nicole from Ring.
A:AnswerHi communication. Yes, you can activate the Two-Way Talk when you have the Live View open in order to communicate with whoever is there. We have more information on how to use the Live View and its features in our Help Center article here: https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View. Best, Ashley from Ring.
A:AnswerHello, Bige. Great question! Yes, the Ring Stick Up Camera comes with one rechargeable lithium battery included. Here is a helpful support article that has more detailed information about what's included within the box: https://support.ring.com/hc/en-us/articles/360015669092-Stick-Up-Cam-Battery-2nd-Generation-Information. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. Thank you. Alexis, with Ring.
A:AnswerHello, HotRod. Great question! If any part of the cable is going to be housed outdoors, we'd suggest using the outdoor adaptor because it is rated to withstand the elements. If any additional information is needed regarding your Ring Stick Up Camera pre-purchase question, please reach out to us at https://community.ring.com/. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Thank you. Alexis, with Ring.
A:AnswerHello MonthlyFee,
Great question! Yes, while subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 180 days (US) for as low as $3.99 per month. You can also access, download, and share past Ring videos.
Without this service, you will still receive real-time video alerts on your smartphone, as well as have access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on our support website, here: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.
We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring pre-purchase question. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.
Thank you,
Alexis with Ring
A:AnswerHello, Neighbor. Great Question! The Ring Stick Up Camera is able to pick up motion as far away as 30 feet. Please feel free to visit this link to learn more about the Ring Stick Up Camera and how it detects motion. https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam. Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, tips and tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Brett from Ring.
A:AnswerHello PT4500,
Yes, all Ring products are compatible with IOS phones and tablets running 14+ operating systems. Here is a support article with links to download the latest version of the Ring app: https://support.ring.com/hc/en-us/articles/204384784-Downloading-and-Updating-the-Ring-App.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.
Thank you,
Alexis with Ring
