Questions & Answers

Q: QuestionHow do you set sensitivity and can you adjust width of camera

Asked 8 years ago by Curt.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer The sinsetivity of the camera I can be adjusted from the Ring Ap. The spotlight cam the has 110 volt power appears to have more setting capabilities.

  Answered 8 years ago by Safe1yVerified Purchase

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Q: QuestionCan you mount them 14ft up and hard wire them?

Asked 8 years ago by Mat.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Yes. Use AC to 5V DC adapter with 3.5mm od, 1.35mm center pin barrel connector. You can find them on Amazon.

  Answered 8 years ago by lgplgp

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Q: QuestionCan the Ring Wire Free Spotlight cameras be used with the solar panels?

Asked 8 years ago by SweatPalms.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Hi SweetPalms, The Ring Wire Free Spotlight Cameras can only be used with the Spotlight Cam Solar Panel. You can find out more about our Spotlight Cam Solar Panels using the following link! http://bit.ly/2yDZC0o Thank you, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionI saw an answer where this new spotlight cam can run with a solar panel, but only the one specifically designed for it. Right now Best Buy does not have a listing for a Spotlight cam/Solar Panel bundle. Is this sku coming soon to Best Buy?

Asked 8 years ago by diamond204.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Hi Diamond204, Thanks for contacting me. Yes, we are currently working on a Spotlight Cam Solar Panel bundle that will be available to Best Buy in the near future. If I can assist you any further please feel free to email me directly at [email protected]. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionAre these available now?

Asked 8 years ago by Jay.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Hi Jay, Thanks for contacting me. Yes, our Spotlight Cam Wire-Free is available now! If I can assist you any further please feel free to contact me directly at [email protected]. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionCan you turn it off with your phone or another way

Asked 8 years ago by Maximus.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Hi Maxiums! Great question! You can turn your Spotlight Cam off through your Ring App on your phone. If you have any further questions please feel free to contact me directly at [email protected]. Thanks, Kaitlyn R., Neighbor Satisfaction Specialist [email protected]

  Answered 8 years ago by Ring

  
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Q: QuestionCan I use the ring solar panel with this model?

Asked 6 months ago by Joven.

• A:Answer Hi Joven. We appreciate the time you have taken to ask this question. Yes, the Ring Spotlight Cam can connect to a Ring Solar Panel. The device's battery level may vary based on the amount of direct sunlight the solar panel receives. It is important to ensure that your Ring Solar Panel is installed correctly and that it is receiving enough direct sunlight to operate as intended. For best performance, Ring recommends at least two to three hours of direct sunlight for the Ring Solar Panel. With the recommended amount of direct sunlight, the device will remain continuously charged under most conditions. If any additional information is needed regarding your question, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. Join the Ring Community today! Thank you, Amilia from Ring.

  Answered 6 months ago by Ring

  
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Q: QuestionDoes Best Buy offer Ring security camera installation?

Asked 2 years ago by PatC.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes they do, but at a fee. If you handy, you can climb a ladder or put them up yourself very easily...

  Answered 2 years ago by MelissaVVerified Purchase

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Q: QuestionCan you listen in on indoor conversation

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer Yes and it is clear

  Answered 2 years ago by Mya7Verified Purchase

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Q: Questionis subscription required for camera to work?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer The camera will work without the subscription, but the video wont be kept. The fee is very minimum.

  Answered 2 years ago by MelissaV

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Q: QuestionIf I purchase the solar panel is it necessary to also purchase the 2nd battery and a charger as the Best Buy bundle suggests?

Asked 2 years ago by TheDoc.

• A:Answer Hi TheDoc. Good question. No, it is not required to purchase a second battery. The Ring Spotlight Cam Battery has the ability to hold two Ring battery packs for long-lasting battery life, but only one is required. If one dies, the device automatically switches to the second battery for power. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 2 years ago by Ring

  
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Q: QuestionHow long will it record for and how long can you go back and watch the video?

Asked 2 years ago by Leftfield.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

• A:Answer It records roughly about 30 seconds. And yes, you can watch all the recordings later on and you can save them as well...

  Answered 2 years ago by MelissaVVerified Purchase

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Q: QuestionTo simply connect ring camera/light to my smartphone can I just have the app or do I need a subscription?

Asked 3 years ago by Newtothis.

• A:Answer Hi Newtothis. Good question. Yes, you have to connect your Ring Spotlight Cam through the Ring app. The Ring app can be downloaded on mobile devices running iOS 14 and above or Android 9 and above, with access to the Google Play Store. Ring does offer an optional subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, and alarms. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video from Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: Questionwhat is the warranty period for a ring camera? I have three camera that won't work, or reset, whether solar or two new battieries. Units close to 5 years old. Is it time to replace?

Asked 3 years ago by Herman.

This question was asked about the related product: Ring - Spotlight Cam Wire-free - White

Q: QuestionDo i have to pay again for monthly service fee to be able to check the video?? Or for motion sensor alarm?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Yes but it’s cheaper than all the others 10 a month and you can record and watch all day

  Answered 2 years ago by Awesome

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Q: QuestionDo you have a floodlight/camera that works with solar

Asked 3 years ago by glo34.

• A:Answer Hi glo34. Good question! Yes, the Ring Spotlight Camera Battery can be connected to a Ring Solar Panel for extended battery life. The Ring Spotlight Cam is a high-definition (HD) security camera with spotlights designed to be mounted anywhere you need some extra security. Physically installing and connecting a Spotlight Cam Solar Panel to your Spotlight Cam Battery is a simple process. Visit our support center for a step-by-step guide. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionDo you have to pay for a subscription for these cameras to work?

Asked 3 years ago by Anonymous.

• A:Answer Hello, Great question! No, a subscription is not required for the Ring Spotlight Camera Battery devices to work. Ring offers an optional subscription that gives you access to paid features for Ring devices such as video doorbells, cameras, and alarms. With a Ring Protect Plan, you can save, review, and share video recordings from your Ring devices to your Ring account. Without a Ring Protect Plan, you can still view real-time video from Ring doorbells and cameras and answer doorbell notifications when they happen, but you don’t get video recordings of those events. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionI WANT TO PLACE THESE TWO WIRELESS RING CAMERAS WITH FLOOD LIGHTS IN THE REAR OF MY YARD. THE CAMERAS WILL BE ATTACHED TO A TREE OR HIGH FENCE. WILL THE WORK IN THAT LOCATION OR DO THEY HAVE TO BE ATTACHED TO THE HOUSE.

Asked 3 years ago by TC.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer Hi TC. Good question! The Ring Spotlight Camera Battery can be installed anywhere around your home, as long as it has a good wifi connection. It's important when selecting a location to remember that Spotlight Cam is designed to be placed at an optimum height of nine feet with the motion detector parallel to the ground. This will put the motion sensor in a perfect position to detect human-sized objects at up to 30 feet. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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Q: QuestionHow does this camera perform when exposed to extreme weather

Asked 3 years ago by Mack.

• A:Answer Hi Mack. Great question! The Ring Spotlight Camera Battery is weather-resistant and can operate in temperatures ranging from -5°F to 120°F. It is important to note that Ring devices may have their performance affected by the cold. Visit our support center for more information. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. All the best, Nicole from Ring.

  Answered 3 years ago by Ring

  
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