Questions & Answers

Q: QuestionIs this compatible with A 5G Optic fiber internet?

Asked 5 years ago by STeve.

• A:Answer I dont know we have xfinity wifi and have no problem with it. We run 2 rings doorbell and spotlight. No problems with either.

  Answered 5 years ago by LCJCVerified Purchase

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Q: QuestionCan alerts be set up to be different than other alerts on an iPhone? I want to keep text alerts quieter when going to bed, but want the camera to alert me if there is motion.

Asked 5 years ago by BBGGMM.

• A:Answer Yes, you can set different sounds for motion alerts

  Answered 5 years ago by Debra

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Q: QuestionAre the lightbulbs replaceable in this spotlight cam?

Asked 5 years ago by MC.

• A:Answer No. They are built in.

  Answered 5 years ago by DIYdudeVerified Purchase

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Q: Questioncan this camera be hooked up to a solar panel?

Asked 6 years ago by bill.

• A:Answer Yes

  Answered 5 years ago by KingKreoleVerified Purchase

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Q: QuestionDoes the camera come with charger for battery to charge?

Asked 6 years ago by Monica.

• A:Answer Yes but I recommend to get the solar panel because if you thinking to charge everyday you’re not going to like it

  Answered 6 years ago by BeboVerified Purchase

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Q: QuestionCan this camera be connect to multiple phones?

Asked 6 years ago by Brian.

• A:Answer Yes! The Ring camera can be connected to multiple phones.

  Answered 6 years ago by Jbtuck34Verified Purchase

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Q: QuestionHi I am looking for a wire free camera I can have outside to watch my kids outside while I cook dinner, etc.. Will this work and provide continuous live feed? Thanks!

Asked 6 years ago by MHenrikson.

• A:Answer You can look at the “ live view” mode as long as you want.

  Answered 5 years ago by osprey

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Q: QuestionDo the cameras need to be connected to wifi so I can see the images/video on my phone? Or can I get the solar panel to be able to access the videos on my phone?

Asked 6 years ago by Ashleyhdez.

• A:Answer You'll always need to have your new Ring connected to your home or businesses WiFi in order to access the Ring applications camera video recordings. The solar panel only facilitates power or the recharging of the Ring camera's batteries. By the way, I have solar panels connected to both of my Ring cameras with dual batteries installed in each and the Ring camera almost always maintains a 90%+ charge state. Great device, hope you enjoy yours.

  Answered 5 years ago by EddieIIIVerified Purchase

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Q: QuestionThis camera could be integrated to alarm.com?

Asked 6 years ago by Alvaro.

• A:Answer I can't help you yet. I am waiting for the system to be installed. I bought it and the stay at home order was issued right before they were to come out to install the system.

  Answered 6 years ago by SharkyVerified Purchase

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Q: Questiondoes this come with 2 batteries ?

Asked 6 years ago by Anonymous.

• A:Answer Each spotlight cam comes with one battery

  Answered 6 years ago by ContractorgalVerified Purchase

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Q: QuestionHow long it take the batteries to be charge ..

Asked 6 years ago by Lizzy.

• A:Answer Hi Lizzy, Great question! Your battery will take around five to 10 hours to fully charge, depending on whether the USB cable is plugged into a USB port or into a wall outlet. Your Spotlight Cam battery is charged using a common micro-USB cable (an orange one is included in your Ring box). The micro-USB cable can be plugged into any USB power source such as a computer. For more information on charging your device, visit our support center: https://support.ring.com/hc/en-us/articles/115003325043-Charging-Your-Ring-Spotlight-Cam-Battery. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern. All the Best, Nicole with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDo I have to have an iPhone

Asked 6 years ago by Chance.

• A:Answer No it works with both iPhones and Android

  Answered 6 years ago by ContractorgalVerified Purchase

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Q: QuestionDoes this come with a battery

Asked 6 years ago by Anonymous.

• A:Answer Yes

  Answered 5 years ago by ThomasVerified Purchase

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Q: QuestionCan you use double sided tape to put the camera up where there is only concrete to attach it to?

Asked 6 years ago by Mustang.

• A:Answer It comes with a drill bit for concrete, block, or brick, along with the proper masonary anchors and screws. I wouldn't suggest using tape.

  Answered 5 years ago by ThomasVerified Purchase

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Q: QuestionCan I add a number phone to this camera

Asked 6 years ago by Shirley.

• A:Answer There’s not a phone number connected but rather it’s run through the app. You can invite others to have access via app.

  Answered 3 years ago by LawMomKCVerified Purchase

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Q: QuestionDoes this camera have a memory to store events, or does this require a subscription of some kind to save events?

Asked 6 years ago by Bertolomew.

• A:Answer No memory. To access the footage it records you have to have the ring service which is not expensive and can have as many cameras as you want.

  Answered 6 years ago by Trag

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Q: QuestionDoes the spotlight need to be on, or can you turn it off? I only want the camera.

Asked 6 years ago by Judy.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer You can turn it off and you can also set it to turn on with motion.

  Answered 6 years ago by R4b3rt

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Q: QuestionHow do I know when the batteries Are low need recharging?

Asked 6 years ago by Battery.

• A:Answer It should show a battery on the app, which would indicate the battery usage. If you have this mounted outside, I would suggest getting a solar panel to power it.

  Answered 6 years ago by 4KLover

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Q: QuestionHow far will it work on wi fi

Asked 6 years ago by Dom.

This question was asked about the related product: Ring - Spotlight Cam Wire-free 2-Pack - White

• A:Answer This camera requires very strong Wifi signal, contrary from what Ring says. My camera always had problems connecting even though I had 200 Mgbs and about 25 to 30 feet away from hub. FYI I'm running one of the best Orbi Satellite Systems for my WIF Signal.

  Answered 6 years ago by YellowFlores

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