I'm have issues with the motion detection sometimes it work sometimes it doesn't. null

Question

Anthony · Accepted Answer

You can control the sensitivity via the app

Ring · Answer

Hi Rich,

Oh no, I am so sorry to hear this. Do you happen to know what your motion sensitivity level is set to? Setting up the motion detector does require a bit of maneuvering to find the sweet spot, however we can assist you with honing these settings to make sure you receive the alerts that matter to you. Would you reach me at Kaitlyn.rosenthal@ring.com today so that we can improve your Ring experience?

Thanks,

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

“I'm have issues with the motion detection sometimes it work sometimes it doesn't.”

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