I brought the ring door bell, for l think a month it shown me who was at my door, for some reason it has quit recording, is it because l need to start paying for service, it so who do l contact. null

Question

Ring · Accepted Answer

Hi Butch,

Thanks for reaching out.

Our optional Protect Plans allow you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View. 
For more information on how to subscribe to our Protect Plan, please check out the link below. 
https://shop.ring.com/pages/protect-plans

Thanks,

Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com

“I brought the ring door bell, for l think a month it shown me who was at my door, for some reason it has quit recording, is it because l need to start paying for service, it so who do l contact.”

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