A:AnswerHi MUPPIE,
All Ring devices require a wireless internet connection for operation. Ring devices are compatible with wireless routers running 802.11 B, G, or N, on 2.4 GHz.
Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com
A:AnswerHi Sara,
With normal use, your Ring Video Doorbell’s battery will last between 6 to 12 months. The battery may deplete faster if your Ring is capturing a large amount of motion events every day. The Ring app will notify you when the battery is getting low. This article will give your further explanation on charging your Ring Video Doorbell's battery: https://bit.ly/2rSLCRb. Let me know if you have additional questions.
Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com
A:AnswerYou don't have to have an existing door bell, but the battery does have to be charged every so often, it is charged like your cellphone, but not as often.
A:AnswerHi Jimmy,
The motion sensors in your Ring Video Doorbell are designed to detect motion up to 180 degrees horizontally and from five to 30 feet outward from the fixture. This article will describe how your Ring Video Doorbell "sees" the world and the factors that go into good Ring Video Doorbell placement: https://bit.ly/2TxjNb5
Let me know if you have any more questions: Bilan.jenkins@ring.com.
Bilan J., Customer Satisfaction Specialist
A:AnswerHi Ton,
We'd be glad to look into this for you. Please send one or two video examples directly to me at Bilan.jenkins@ring.com so that we can work toward resolving this. I hope to hear from you soon.
Bilan J., Customer Satisfaction Specialist
Bilan.jenkins@ring.com
A:AnswerYes, definitely for an iPad; however, for laptop or desktop, it will depend upon your device processor system. If you have windows 10 or upgraded windows system which will allow you to download the "ring" app from apps store, you are good to go. It works like a regular apple app or android app. The features are in the "ring" app which help you to control the system.
A:AnswerHi Jelly,
Great question.
Our Ring Video Doorbell is weather-resistant and can operate in temperatures ranging between -5 to 120 degrees F.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
A:AnswerHi Pat,
Thanks for reaching out.
Yes, you can absolutely set up one Ring Video Doorbell at one location and a second Ring Video Doorbell at a second location.
thanks,
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
A:AnswerHi Jojo,
Thanks for reaching out.
If you hardwire your Ring Video Doorbell to your pre- existing doorbell, your Ring device will sound as if it is your original chime. However, please do note that compatible doorbell transformers are 8-24 VAC, DC not compatible. If you go with the battery operated version, your Ring chime sound will only be heard through your Ring app. With that being said, we do have our Ring Chime. Ring Chime is a wireless notification device that can connect to all of your Ring devices. Simply plug it into a wall socket, connect it through the Ring app and you'll get Ring notifications anywhere in your home, even if you're not near your phone.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
A:AnswerHi Kaye,
Thanks for reaching out.
With average use, your Ring device should last you up to 6 months before having to be recharged.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
A:AnswerHi Bre1313,
Thanks for reaching out.
We have two different Protect Plans. Our Basic Protect Plan for $3.00 a month will cover individual devices. Our Protect Plus Plan for $10.00 a month will cover all devices at one given location.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
A:AnswerHi Veteran,
Great question.
You have the option to either hardwire your Ring Video Doorbell to your pre-existing doorbell, or you can go with our battery powered version as well. However, please do note that Ring Video Doorbell is 8-24 VAC, DC not compatible.
Thanks,
Kaitlyn R., Customer Satisfaction Specialist
Kaitlyn.rosenthal@ring.com
