What does it mean when your camera stop working? But the motion still works you reboot it, you've unhooked your router, you've done everything that you can possibly do to reset the ring and you still have no video and you've contacted customer support, an null

Question

Bill · Accepted Answer

Don't know. Mine developed cracks in the top, filled with water in a heavy rain, and never recovered.

Ring · Answer

Hi Ringdoorcamera.

Thanks for reaching out. In rare cases, discolored video, like black video, can occur on Ring doorbells or cameras. We recommend rebooting the device through the Ring app to correct this. In order to reboot Video Doorbell (2nd Generation) in the Ring app, it must be connected to wifi.

Open the Ring app.
Tap the top menu (☰).
Tap Devices.
Select the device you want to reboot.
Make sure it's connected to wifi.
Tap the Device Health tile.
Scroll down to Reboot This Device and confirm your selection.
Give your Ring device a few minutes to start up.

If this does not correct your issue, please contact our support team for additional troubleshooting steps.

We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

All the best,
Nicole from Ring.

“What does it mean when your camera stop working? But the motion still works you reboot it, you've unhooked your router, you've done everything that you can possibly do to reset the ring and you still have no video and you've contacted customer support, an”

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