“I have a ring video doorbell 1st Gen, had since 2012. On 2-1-24 I remove ring doorbell from mount to add a corner bracket. Once installed the ring doorbell keeps showing offline. I tried charging unit however not working. Do I need to replace battery”
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Hello Butch, Good question! It sounds like you may need to walk through a new setup of your doorbell device. Here is a helpful support article with more detailed information regarding how and why Ring devices fall offline: https://ring.com/support/articles/uii72/Why-Your-Ring-Device-May-Be-Offline. Please follow these step-by-step directions to reconnect your device to the home Wi-Fi network: https://ring.com/support/articles/0m8ts/Setting-Up-Your-Ring-Video-Doorbell-2nd-Generation-in-the-Ring-App. We invite you to reach out to our Community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/. Thank you, Alexis with Ring
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