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'm sorry to hear that you're having trouble with your Rocketfish™ Full-Motion TV Wall Mount. It sounds frustrating not to have the manual or instructions. Since you had it installed by the Geek Squad, I recommend reaching out to them for assistance. They should be able to provide you with the necessary information and help you adjust the mount. If you need further support, please don't hesitate to contact our customer service team. We're here to help! -Ed | Rocketfish Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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