“I am not sure when it stopped heating up. I followed some basic directions and reset it, but it still doesn't work. This microwave was delivered in Feb last year, 2023. NOW, how can I get suitable services for this case?”
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Hello Hannah, We know the convenience of having a working microwave at home. We are here to help. Please visit the link below for steps to take when the microwave is not heating. The Samsung microwave is not heating up or has stopped working. https://www.samsung.com/us/support/troubleshooting/TSG01001963/ We would love to speak to you directly to provide options about getting the unit serviced. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146964050) to help our team pull up your information when you message us. Thank you. -Kimberly
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