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  • QuestionWhat is needed to hook up an existing vertical vent to this microwave? Does Samsung recommend a damper?

    Asked by Halofaguy.

    • Answer Comes with a damper, metal flapper on top of blower motor.

      Answered by Albert

  • QuestionDuring the operation of the microwave, I noticed that the exhaust fan is not turning on to push the air from inside of the microwave out through the top vent. The vent only pushes out the air from under the microwave unit? Is this a normal operation?

    Asked by bobmeister.

    • Answer I think so. Blower only kicks on in Convection mode not in Microwave mode.

      Answered by Albert

  • QuestionDoes anyone know what the silver disc on the inside top is for and what it is made of? Nothing talks about it in the manual.

    Asked by Sherry.

    • Answer Its a cover for the wave guide that covers the magnetron. Its usually made of mica.

      Answered by Northop

  • QuestionIs the height only 10.7" like the dimensions say?

    Asked by Anonymous.

    • Answer Hello. Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Over-the-Range Fingerprint Resistant Microwave is the height 10.7. Regarding your concern, the height would be 16 15/16" H. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-7-cu--ft--over-the-range-convection-microwave-mc17j8000cg-aa/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144430276 ^Camille

      Answered by Samsung

  • QuestionIs this hard wired or plug?

    Asked by Anonymous.

    • Answer Plug in

      Answered by Rich

  • QuestionCan you cook pizza in it?

    Asked by Lori.

    • Answer Hi Lori, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave -Stainless Steel - Stainless steel. Yes, you can cook a pizza pie with this microwave. I have shared the user manual link below. Please access the link and turn to page 28 for instructions in cooking pizza. https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144431373 Leo

      Answered by Samsung

  • QuestionDoes it brown?

    Asked by Mj.

    • Answer Suppose too; however, it does not work well at all. Use your oven.

      Answered by Charlesmarie

  • QuestionVent installation. Will it vent out the back.

    Asked by Anonymous.

    • Answer yes -

      Answered by Julianne

  • QuestionHow to convert to recirculating

    Asked by Anonymous.

    • Answer Hi, in the installation guide http://bit.ly/2daZvPR on page 12, it shows how to convert the exhaust to recirculating. ^Rosi

      Answered by Samsung

  • QuestionDoes this come in black?

    Asked by Anonymous.

    • Answer Yes. Stainless Steel Black.

      Answered by ConsumerAdvocate

  • QuestionWhat is the height I need the height to be 16,5

    Asked by Anonymous.

    • Answer Greetings! Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave -Stainless Steel - Stainless steel. The dimensions of the microwave is found below. Weight: 29 7/8” Height: 16 15/16” Depth: 18 9/16” I have shared the user manual link below. Please access the link and turn to page 52 for the complete dimension of the microwave. https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144424917 Leo

      Answered by Samsung

  • QuestionDoes this model have difficult buttons to push like the reviews of other Samsung models?

    Asked by Tpkdsc.

    • Answer Hello Tpkdsc, Thank you for reaching out and raising your question about the Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave -Stainless Steel. I understand you want to know if the buttons of this product have difficult buttons to push. We are here to help. To answer your question, the buttons on this microwave should not be difficult to press. If the microwave has power, but will not respond to any commands or only certain buttons work, please check this link https://www.samsung.com/us/support/troubleshooting/TSG01001961/ to guide you on the issue. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144552308. -Noraina

      Answered by Samsung

  • QuestionI bought an open box unit. However, the brackets and hardware is misssing. Where can i go to get the replacements? I trird samsungparts.com but there is nothing listed there except the manual. Help, please!

    Asked by Reverend75.

    • Answer A lot of contractors and folks will just go back to the store or other store that sell this product and ask them to open another box or see if they have the pieces left over from a display model. If you bought it and it was missing pieces, just be upfront and tell them they can either open another box and give you those parts or you will bring in the unit and exchange it for a completely new box that has all the parts. Either way they will send the box with missing parts back to the supplier and the shop is not out any money. Try that. Suggest you also take the box back to another store that sells the same and just say the part were missing and get that exchange there.

      Answered by DangerGIrl

  • QuestionDO YOU HAVE THIS CONVECTION IN WHITE???

    Asked by Oscar.

    • Answer Hi Oscar, this is the only color this microwave comes in. ^Rosi

      Answered by Samsung

  • QuestionWhere on top is the vent exactly.

    Asked by Mike.

    • Answer Hi Mike. Thank you for reaching out regarding your Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave on where the vent is located. Regarding your concern, the vent is located at the top. I suggest you check this link on the installation manual on where the vent is located. Please go to page 11. https://downloadcenter.samsung.com/content/EM/201712/20171226115003929/Installation_MC17J8100CS_AA_DE68-04129C-01_EN-MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144430479 ^Camille

      Answered by Samsung

  • Questionexisting microwave is 36" wide does this unit come with filler? or do i buy a filler kit,if so how much$$$$

    Asked by humberto.

    • Answer Does not come with filler.

      Answered by UNUselessNonsenseBeggar

  • Questionwhat are the dimensions? My existing dimensions are 30 X 15.5 X 15.5

    Asked by Mona.

    • Answer Hi Mona, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave -Stainless Steel - Stainless steel. The microwave has the following dimensions: Width: 29 7/8 inches Height: 16 15/16 inches Depth: 18 9/16 inches I have shared the user manual link below. Please access the link and turn to page 52 for the complete specification of the microwave. https://www.bestbuy.com/site/samsung-1-7-cu-ft-convection-over-the-range-fingerprint-resistant-microwave-stainless-steel-stainless-steel/8929005.p?skuId=8929005 Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144420996 Leo

      Answered by Samsung

  • QuestionCan this item be ordered in Black finish instead of restaurant looking stainless steel?

    Asked by Brian.

    • Answer Hi Brian. Thank you for reaching out regarding Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave if this is available in black finish. Regarding your concern, this over-the-range microwave is available in black stainless steel or stainless steel. I suggest you check the link for the full specs, dimensions, and features. https://www.samsung.com/us/home-appliances/microwaves/over-the-range/mc17j8000cs-1-7-cu-ft-over-the-range-convection-microwave-stainless-steel-mc17j8000cs-aa/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144426727 ^Camille

      Answered by Samsung

  • QuestionIS THIS UNIT VENTABLE FROM THE TOP OR BACK LIKE MOST UNITS?

    Asked by NICKBO.

    • Answer Hi NICKBO, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave -Stainless Steel - Stainless steel. Yes, this microwave has 3 types of ventilation: a. OUTSIDE TOP EXHAUST b. RECIRCULATING (NONVENTED DUCTLESS) c. OUTSIDE BACK EXHAUST (HORIZONTAL DUCT) I have shared the installation link below. Please access the link and turn to page 11 for details regarding the venting types. https://downloadcenter.samsung.com/content/EM/201803/20180307153121132/Manual-Installation_MC17J8100CS_AA_DE68-04129A-02_EN.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144420946 Leo

      Answered by Samsung

  • QuestionCan micro be hardwired?

    Asked by jr.

    • Answer No, the microwave can not be hardwired.

      Answered by CommunityAnswer