Questions & Answers

Q: QuestionIs the microwave door made of plastic or glass? Thanks

Asked 4 years ago by MSUbrew.

• A:Answer Plastic.

  Answered 4 years ago by DaveVerified Purchase

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Q: QuestionMy ME197041fs OTR microwave didn't have a charcoal filter, is it supposed to? I've tried in vain to find the filter online. I've tried Samsung parts, I've tried the manual and I can't even find a part number. How does one purchase a filter for this??

Asked 4 years ago by Liz.

• A:Answer I'm happy to help with this Liz! This link (https://bit.ly/3qTvw3v) goes directly to the charcoal filter for this model microwave. I can also provide this link (https://bit.ly/3ok721G) to the full user manual for this model. Page 22 has instructions on how to replace the filter. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionwhat about the exhaust on this microwave oven, how does it work. is it recirculating or convertible.

Asked 4 years ago by Jerry.

• A:Answer Does the model have ducted vent option ME19R7041FS.

  Answered 4 years ago by Cwhitehe

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Q: QuestionIs the control pad back lit?

Asked 4 years ago by Anonymous.

• A:Answer No I regret buying this product.

  Answered 4 years ago by COCOVerified Purchase

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Q: QuestionMy filter under the microwave will not close all the way and the filter light is on

Asked 4 years ago by Kristie.

• A:Answer Hi Kristie! We'd like to speak with you more in depth about this to determine how we can best assist with this. Please reference ticket number 1142865569, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionis the inside ceiling of the microwave metal?

Asked 4 years ago by Sophia.

• A:Answer Yes, the inside is made of metal.

  Answered 4 years ago by Ern2123Verified Purchase

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Q: QuestionOur microwave did not come with the instructions or the template. What is the easiest way to get the template?

Asked 4 years ago by Teresa.

• A:Answer I found the manual online at samsung website. as for the template, I have not looked for it yet. I'll trade you a template for your mounting bracket that mine was missing from the back of the unit! lol

  Answered 4 years ago by Colleen

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Q: QuestionI need to replace our over the range microwave.. I measured it to be 29.5 16.5 high and as far as my measuring skills go it looks to be 14.5 deep. We currently have a GE I want a good brand that is easy to use. Can you recommend a microwave that

Asked 4 years ago by Sheri.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Tuscan Stainless Steel

• A:Answer Samsung

  Answered 4 years ago by ProbuilderVerified Purchase

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Q: QuestionHow do you change the power level on the microwave?

Asked 4 years ago by Phin.

• A:Answer Hi Phin! I'd like to provide this link (https://bit.ly/3nHjkRt) to the user manual for this model. Page 15 has step by step instructions on how to change the power levels in the microwave. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionMy current over the range microwave is a hood combo. We need to replace it. Do we have to have a hood combo?

Asked 4 years ago by CapecodBev.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - White

• A:Answer The samsung came with instructions to flip the fan in the back to attach to a hood or vent. We do not have that so we had to flip it to blow out the front of the unit.

  Answered 4 years ago by Stephanie

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Q: QuestionWhat s the width of the product?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! This link (https://bit.ly/3bJ64JJ) has all the available dimensions for this model listed in the product info section. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI am looking for a mounting bracket for a Samsung above the range microwave model number ME19R 7041FS and template for installation

Asked 4 years ago by Anonymous.

• A:Answer I'm happy to help with this! I recommend checking SamsungParts.com or calling 1-800-624-4368 to reach our parts distributor. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhere are the vents located on this microwave? I'm searching for a unit with venting through the front and/or back. My current oven has the vents located on the top, and the exhaust has discolored my ceiling. Thanks

Asked 4 years ago by debe1018.

• A:Answer VENT are on top. convertible to Exhaust to out side. Recommend OUTSIDE vent pipe to remove smoke, odor, fie hazard.

  Answered 4 years ago by Colonel

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Q: QuestionHow to increase touch sensitivity? My touch control sensitivity is low and I have to press hard in order to recognize the keypress.

Asked 4 years ago by Ketan.

• A:Answer Hey! Thank you for reaching out to us with your question. Unfortunately, there is not a way to increase the touch sensitivity of the microwave. ^Ty

  Answered 4 years ago by Samsung

  
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Q: Questiondoes this mount to the cabinet or the wall?

Asked 4 years ago by Dennis.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Great question, Dennis! This model is designed to be mounted on a wall above a range or cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this Microwave include a Vent-a-hood for stovetop cooking... or is the vent just for cooking inside the microwave?

Asked 4 years ago by Ventahood.

• A:Answer Great question! This microwave is designed to provide ventilation for a cooktop as well as it's own internal ventilation. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionhow much does it weigh?

Asked 4 years ago by jerry.

• A:Answer Have no idea how much it weighs. The delivery drivers brought it in the house by hand truck and lifted and installed it.

  Answered 4 years ago by NotHappyVerified Purchase

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Q: QuestionInstalled the microwave today and it seems to work great. I do have one concern. When I hit start, the unit does start and runs fine...however there is a clicking sound when the start button is pressed. Only last for 2 clicks and stops.

Asked 4 years ago by Michael.

This question was asked about the related product: Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Black Stainless Steel

• A:Answer Hi Michael! We would love the opportunity to speak with you more in depth about the concerns you're having. Please reference ticket number 1142823325, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy are halogen bulbs used?

Asked 4 years ago by MissGee.

• A:Answer Better question, how in heck to install a replacement?! The design is so poor for reaching in, even with small hands, only 2" of space. The manual says 20W halogen, but no mention of bulb "type", the G8 I bought will NOT go into either of the 2 light sockets. Anyone who's replaced got any tips? Downloaded manual - offered no further help. This should be so simple.

  Answered 4 years ago by Lowkey

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