Bought this brand new, got it home and connected. Once I start playing a show or music there is a constant humming/droning noise coming from the subwoofer that completely makes viewing not enjoyable. Since unplugged the subwoofer only using soundbar. null

Question

Joyce · Accepted Answer

Take it back to the store or contact samsung. Your subwoofer should not be making that noise

Samsung · Answer

Hi Dharr! I’m sorry to see that you are experiencing an unusual noise from the subwoofer. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: ― Phone: 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week ― LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support We look forward to hearing from you. ^Tim

Answered by Samsung 5 years ago

“Bought this brand new, got it home and connected. Once I start playing a show or music there is a constant humming/droning noise coming from the subwoofer that completely makes viewing not enjoyable. Since unplugged the subwoofer only using soundbar.”

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