Questions & Answers

Q: QuestionJust hooked up the water but it isn't making ice. Is there a trick?

Asked 7 years ago by Lindaw929.

• A:Answer Make sure that it is on. There is an on/off button with the rest of the adjustment buttons.

  Answered 7 years ago by bellsVerified Purchase

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Q: Questionwe are getting water under the del drawer. We replaced the part like we we told to. Now the fridge is still pooling water, and it’s making a motor sound at times. Almost like a loud buzzing. Like it’s trying to make ice. However we never hooked up the ice

Asked 8 years ago by RF266AEBP.

• A:Answer It’s new, nothing new works.

  Answered 8 years ago by JimmyVerified Purchase

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Q: QuestionModel RF26HFENDSR/AAHello, I am trying to reset the filter warning sign that is on. How do I do this? Thanks!

Asked 10 years ago by Archers123.

• A:Answer Hi Archers123, To reset the Filter Indicator Light in your RF260BEAESR, press the “Fridge” and “Power Cool” buttons simultaneously for about 3 seconds. Thanks for the question, Ms. Samsung

  Answered 10 years ago by Anonymous

  
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Q: QuestionWhat is the real energy useage?I live off solar power, so being super efficient is extremely important. This ad shows RF260BEAESR with the EPA annual consumption 449 kwh. However, it is not listed on the CEE or EPA sites as most efficient (Tier 3). The yellow tag pictured is illegible to confirm what model number it refers to. In fact, this model number is not on the EPA list at all. Samsung's site EPA sticker says 620 kwh http://www.samsung.com/us/system/consumer/product/rf/26/0b/rf260beaesraa/RF260_LABEL-ENERGY.pdf Can you confirm that this fridge really uses only 449 kwh under the standard test? Or is it mislabeled?

Asked 10 years ago by ricardoRI.

• A:Answer I have this fridge, the energy rating on it was about 18-22 dollars annually to run the refrigerator. I do not remember the estimated annual kW hours it uses.

  Answered 10 years ago by Wemdog1

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Q: QuestionI have the rf261beaesr/aa The "change water filter light" came on so we installed a new filter. We didn't realize the instructions said to turn off the water first. After changing the filter we are getting water inside the cool select pantry drawer.

Asked 8 years ago by doying5.

• A:Answer Hi doying5, we understand your concerns with the refrigerator. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Britt

  Answered 8 years ago by Samsung

  
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Q: QuestionDo the temperature gauges represent the actual temperature inside? or just a desired temperature? Is it possible to use these as actual operating temperature of refrigerator.

Asked 9 years ago by gauges.

• A:Answer Actually it shows both. When you push the button to adjust the temp, it will show your desired setting. Otherwise the default is showing actual temp when you open the doors.

  Answered 9 years ago by JDThird

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Q: QuestionWhere is the RF260BEAESR made?

Asked 11 years ago by brad1.

• A:Answer I'm told they are made in 3 locations: Korea, China and Mexico. I'm also told that there are weight differences between them, which seems odd IMHO.

  Answered 9 years ago by PBmoll

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Q: QuestionHow do I set the temp on my samsung freezer RF263BEASR/AA Pressing the freezer button keeps getting it colder I want to raise freezer temp to 0

Asked 5 years ago by Linda.

• A:Answer To adjust the temperatures touch Fridge or Freezer repeatedly until you reach the desired setting. This will adjust the temperature down each time and after it reaches the lowest setting, it will cycle around to the highest. Thank you for choosing Samsung for your home! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionCondensation between the French DoorsWe have just purchased this refrigerator. After two days of use there is condensation accumulating on the seals between the French doors although the doors are firmly closed. When we open the door the condensation drips onto the floor. Is this normal or should we call for service?

Asked 12 years ago by Waldemar.

This question was asked about the related product: Samsung - 25.5 Cu. Ft. French Door Refrigerator with Filtered Ice Maker - White

• A:Answer Thanks for the question. It's normal to have some condensation between the doors, particularly in areas with high humidity. Samsung's RF260BEAEWW has a special feature called "Energy Saver" which controls a low-wattage heater located between the doors that is designed to help evaporate the moisture as it accumulates. When Energy Saver is on, the heater is off; when the Energy Saver light on the control panel is off, the heater is on. Please check your control panel for this light and turn it off if it's on. This should help to resolve the issue. - Ms. Samsung

  Answered 12 years ago by Anonymous

  
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