where is the ice maker reset button? It stopped making ice after less than 1 month, when I called helpline, they instructed me to first try to press the reset button but i can't find it! null

Question

Samsung · Accepted Answer

Hi Alfred,

Thank you for your honest feedback and we hope you are in good health. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.

To reset the ice maker, press, and hold the ice maker button on the control/feature panel for 3 seconds.

I have included the user manual link below. Please click on the link and turn to pages 32, 39 for additional assistance with resetting your ice maker.

https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf

Please feel free to communicate with us through the channels below if you have additional questions.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

Your reference number: 1144306001

Leo

Lorrie · Answer

I don’t know that, but could your ice maker controls on the refrigerator side have gotten turned off?

“where is the ice maker reset button? It stopped making ice after less than 1 month, when I called helpline, they instructed me to first try to press the reset button but i can't find it!”

1-2 of 2 Answers