Questions & Answers

Q: Questionwhat is the blinking blue light on right hand side front mean

Asked 1 year ago by Anonymous.

• A:Answer Hi there, It is the Smart Connect LED indicator, to learn more you can check the link below and see pages 16-17 (Using the Smart Connect feature) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202312/20231228151644561/O_01._DG68-01089A-07_IB_FULL_NA30N6555TG_EN.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I change the gas nipple that is on the cooktop to a shorter one. My installer can’t see inside to see how it is attached to the unit. Is it pressed in or threaded on. I’m installing over a wall oven and it is too close to the oven

Asked 2 years ago by Loozah.

• A:Answer Hi Loozah, We are here to help you with the information that you need. We would like to speak to you directly and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146588464), to help our team pull up your information. Have a great day! ^Rodel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow many CFM would you recommend for a range hood to use over this cooktop?

Asked 2 years ago by Will.

• A:Answer 375-400 CFM rule of thumb.

  Answered 2 years ago by BrionDVerified Purchase

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Q: QuestionWhich 30" Samsung gas cooktop is the best one?

Asked 3 years ago by Anonymous.

• A:Answer Never got the one we ordered in April 2022 an PAID FOR.. Delivered in November.. went to pick it up and THEY SOLD IT.. thinking they could have replaced it before I picked it up.. Had to buy something similar.. But countertop was cut for the one we ordered .. Countertop guys had to come back and recut the hole to fit the one theysubstituted.o

  Answered 3 years ago by user520680

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Q: QuestionWhat is the exact material that is under the grates? I know the front is stainless. But it doesn't look like stainless in the body of the stove top. I hope it's not stainless because that scratches!

Asked 3 years ago by Jrzigirl.

• A:Answer It is metal it doesn't scratch when you clean it

  Answered 3 years ago by WasherVerified Purchase

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Q: QuestionDoes this come with a flexible gas line? If not, what size gas line fitting does the cooktop have?

Asked 3 years ago by Ethan.

• A:Answer Hi Ethan, Thank you for reaching out and we appreciate your question about the gas line fitting. A flexible gas line is not included with the cooktop. To know about what is included with the cooktop. Please access the installation manual link below and turn to page 8. Below are the parts needed for proper installation. Please turn to page 9 of the user manual link shared below. a. Gas line shut-off valve. b. Flexible metal appliance connector ½ in (ID) x 5 ft. c. Flare union adapter ¾ in or ½ in (NPT) x ½ in (ID). d. Flare union adapter ½ in (NPT) x ½ in (ID), https://downloadcenter.samsung.com/content/EM/201903/20190314204042380/Install_NA30N6555TG_DG68-01091A-02_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144800134 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes this unit require a 120volt supply?

Asked 4 years ago by Jimbo.

• A:Answer Hi Jimbo Thank you for reaching out regarding Samsung - 30" Built-In Gas Cooktop with WiFi if this unit requires a 120 volt supply. Regarding your concern, yes, it requires 120 volts. I suggest you check this link to assist you further. Please go to page 2. https://image-us.samsung.com/SamsungUS/home/home-appliances/cooktops-and-hoods/gas/pd/na30n6555tg/NA30N6555TS_V4.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144432692 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionCan the grates from Gas Cooktop NA30N6555TS be washed in the dishwasher?

Asked 4 years ago by Kitchencat.

• A:Answer Hi Kitchencat Thank you for reaching out regarding your Samsung - 30" Built-In Gas Cooktop with WiFi; if we can wash the grates can be in the dishwasher. Regarding your concern, we cannot wash the grates in the dishwasher. I recommend you check this link to assist you in cleaning the grates. How to clean your Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/#:~:text=Do%20not%20clean%20any%20of,in%20a%20self%2Dcleaning%20oven. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144348866 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionCan you turn off the stove remotely using the app or voice command? Does it Alexia or Google integration?

Asked 4 years ago by Qatl.

• A:Answer Great question, Qatl! According to page 16 of the user manual (https://bit.ly/3nEohgV) you can use the Smart Connect feature to monitor the operating status of the oven a well as change the timer settings. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the gas stove come with a regulator built into the stove or do I need to purchase it separately and have it installed?

Asked 4 years ago by Kk.

• A:Answer Yes regulator comes with the stove

  Answered 4 years ago by nps1Verified Purchase

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Q: QuestionThe WiFi unit is so bulky on the back, when we got our backsplash installed, I can't put the stove back into place. We don't use the wifi "feature". How can I remove it so that I can put my stove back properly?

Asked 4 years ago by Johnny.

• A:Answer Thanks so much for asking, Johnny! To help with this, I'm providing this link (https://bit.ly/3in0HlY) to the installation manual for this model. Page 16 discusses how to install the gas line, but it also has instructions on how to remove the Wi-Fi module as well. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI currently have a 30" with 4 burners and downdraft. Can the down draft be sealed close? I had a top vent installed.

Asked 5 years ago by SC88.

Q: QuestionCan anyone tell me where the gas input is on the cooktop?

Asked 5 years ago by Mikar.

• A:Answer Back, bottom right side of this cooktop.

  Answered 4 years ago by BaceK

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Q: QuestionCan this cooktop be ordered without the Wi-Fi module, or can it be removed? A granite backsplash does not allow enough rear clearance according to the specifications document with our current cutout location.

Asked 5 years ago by Want2buy.

• A:Answer Yes it can be removed

  Answered 10 months ago by KAZUYAVerified Purchase

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Q: QuestionMy current unit has a 110 plug into an outlet. How is this powered what are my options.

Asked 5 years ago by Campy.

• A:Answer With a 110 plug like your old one

  Answered 10 months ago by KAZUYA

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Q: QuestionCan this cooktop connect to the nk30k7000w hood wifi

Asked 5 years ago by Hi.

Q: QuestionHi I was wondering if I could order custom measurements for this cook top? I need 34 1/4 by 19 3/4.

Asked 5 years ago by Ang.

Q: QuestionWhile cleaning the cooktop, I got easy off oven cleaner on the control panel which caused discoloration. My feelings are so hurt. Has this happened to anyone? Did you replace the panel? If so, how. Also, where did you get the part?

Asked 5 years ago by ControlPanel.

• A:Answer Yes, this happened to me. I had it replaced, there is no other way to fix it. Very expensive but I feel so much better. Now I know not to spray the easy off on the panel. Is it still under the warranty? If yes, call the manufacturing company but be prepared to hear that they won't replace it. It is considered cosmetic. Mine is a Samsung cooktop and it costed about $500. Good luck!!

  Answered 5 years ago by Brim

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Q: QuestionIs the area around the burners black or stainless steel?

Asked 5 years ago by Smj.

• A:Answer The sheet metal surrounding and under the burners is a single piece and is all black.

  Answered 4 years ago by BaceK

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