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Hi Gigi, We understand how important safety at home is. Let us help you with your cooktop. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147207720) to help our team pull up your information when you message us. Thank you. -Ricardo
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