Questions & Answers

Q: QuestionAre there any indicators that show if the surface is hot?

• A:Answer Yes, this cooktop has hot surface indicators.

Q: QuestionDoes this cooktop have an expandable element?

• A:Answer Yes, this cooktop has an expandable element.

Q: QuestionIs this cooktop compatible with a Nest device?

• A:Answer Yes, this cooktop is compatible with Nest.

Q: QuestionDoes this electric cooktop have a child lock?

• A:Answer Yes, this electric cooktop features a child lock.

Q: QuestionDoes this cooktop have wireless connectivity?

• A:Answer Yes, this cooktop has Wi-Fi wireless connectivity.

Q: QuestionCan I control two burners at the same time on this cooktop?

• A:Answer Yes, you can control two burners simultaneously when using a large pot or griddle.

Q: QuestionWhat does the manual knob do? It looks like there are touch controls for four of the burners ...

Asked 9 years ago by Me.

• A:Answer Hi Me, the magnetic knob is a detachable control knob with a magnetic base you can use to set and adjust the power level of any of the radiant elements on your cooktop easily and intuitively. ^Rosi

  Answered 9 years ago by Samsung

  
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Q: QuestionIf this is lost, can the cooktop still be operated through touch control? Also is there are replacement option if the knob gets lost?

Asked 8 years ago by Mimi.

• A:Answer Yes, you can use your finger to adjust the temp of each element. You most likely can get a replacement knob through Samsung.

  Answered 8 years ago by Stella

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Q: QuestionCan I use all burners at the same time?

Asked 4 years ago by nprasath.

• A:Answer Yes, you can

  Answered 4 years ago by BeautyForeverFloridaVerified Purchase

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Q: QuestionWhat I can and cannot do from the smartthings app? I just got it delivered. am only able to monitor, cannot control any burners, cannot power on/off.

Asked 4 years ago by nprasath.

• A:Answer The only thing that it does is monitor the burner levels (you cannot adjust them) and use the kitchen timer

  Answered 4 years ago by Anonymous

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Q: QuestionNeed the heating element inches on all five burners

Asked 6 months ago by Elements.

• A:Answer Hi there, We are happy to respond to your inquiry. Let us get you the information you need. To view the size of the five surface elements of this cooktop, please refer to page 15 of the unit's manual: https://downloadcenter.samsung.com/content/UM/202502/20250218143134399/O_01._NZ30K7570R_EN.pdf Have a great day. -John

  Answered 6 months ago by Samsung

  
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Q: Questionis there a 36" model available

Asked 6 months ago by cooktop36.

• A:Answer Hello there, Yes, Samsung offers several 36" cooktop models, including both gas and induction options. For reference, please click the link to see our available models: https://www.samsung.com/us/home-appliances/cooktops-and-hoods/all-cooktops-and-hoods/?shop=Buy+Online&width=36%22 Have a great day. -John

  Answered 6 months ago by Samsung

  
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Q: QuestionWe just bought 30" electric cooktop NZ30K7570RS, the area between simmer control and timer control stays warm all the time. Does it always should be?

Asked 10 months ago by MS.

• A:Answer Hello there, Thank you for reaching out regarding your electric cooktop, which has always been warm. We are here to help. We recommend checking this guide to help you. Please select the option that best matches the issue you are experiencing from the list provided. Samsung electric and induction cooktop temperature issues https://www.samsung.com/us/support/troubleshoot/TSG10002324/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150328658) to help our team pull up your information. Have a great day. ^Camille

  Answered 9 months ago by Samsung

  
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Q: QuestionI will be installing over the top of an existing Samsung Oven. The height I have between the countertop and the oven is 4 and 3/8 The Installation manual is a little confusing. It shows the actual unit is only 3 and 4/7 High. Why does it say 5 and 1/10?

Asked 1 year ago by Todd.

• A:Answer Hello there, We understand the need for an accurate measurement to install the unit properly. And the cutout measurements. To help define the measurements for installation purposes, please see page 5 for the unit measurements with illustrations for additional information for installation. Installation manual https://downloadcenter.samsung.com/content/EM/201912/20191209121056070/Radiant_Install_NZ30K7570R_DG68-00825A-07_EN-MES-CFR.pdf Have a great day. ^Charles.

  Answered 1 year ago by Samsung

  
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Q: QuestionIs it normal for the control panel section to feel warm when the oven has been of the whole day?

Asked 2 years ago by GiselleG.

• A:Answer Hi Gigi, We understand how important safety at home is. Let us help you with your cooktop. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147207720) to help our team pull up your information when you message us. Thank you. -Ricardo

  Answered 2 years ago by Samsung

  
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Q: QuestionIs there an additional drop box that requires spacing or a cut out for it to be installed over a wall oven?

Asked 2 years ago by TT.

• A:Answer Hi there, We are more than happy to provide you with the information that you need. We would like to speak to you directly to gather more details and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146652936), to help our team pull up your information. Have a great day! ^Rodel

  Answered 2 years ago by Samsung

  
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Q: QuestionI current have an oven that is old and very small. do you have someone who comes out to measure and then installs both the oven and the cooktop?

Asked 2 years ago by debbie.

• A:Answer Dear Valued BestBuy Client, To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this need a plug or is it hardwired?

Asked 2 years ago by Mariela.

• A:Answer Need hardwired

  Answered 2 years ago by Anonymous

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Q: QuestionWas the magnetic knob supposed to come with this? Mine did not have one.

Asked 2 years ago by NewB.

• A:Answer The magnetic knob was featured when I placed the order for the cooktop: however, when the installation was complete it did not have the magnetic knob. I assumed the model changed. Either way, I love the sleek appearance.

  Answered 2 years ago by AnonymousVerified Purchase

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